Field Service Engineer / Southwest England at Thermo Fisher Scientific

Hemel Hempstead, England, United Kingdom

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Life Sciences, Medical Devices, DiagnosticsIndustries

Requirements

Minimum 5 years of experience as a Field Service Engineer in the medical device industry
Strong background in Vitro Diagnostics (IVD)
Experience in a scientific or engineering-related field (e.g., clinical/research laboratories, electronics, biotechnology, medical devices, engineering)
Strong technical capability and confirmed problem-solving skills
Customer-focused with strong communication skills and the ability to establish relationships with customers
Can-do attitude with the ability to balance multiple tasks with challenging priorities
Proficiency in English – both written and verbal
Ready to extensively travel throughout the South-west of England and South of Wales
Valid Driving License

Responsibilities

Offer specialized field service assistance for our medical equipment, concentrating on IVD
Successfully implement solving solutions to resolve technical issues
Maintain excellent customer-facing and interpersonal skills to deliver outstanding service
Collaborate with internal teams to resolve and meet customer needs closely and efficiently
Accurately and promptly complete service reports in the CRM system and return them to customers
Provide remote and on-site support for customers and colleagues outside the territory with manager approval
Maintain accurate records of spare parts and ensure proper use
Support laboratory sales colleagues in developing business opportunities
Update systems at customer laboratories, including software and remote diagnostic connections
Provide information to global product teams on instrument reliability and quality
Adhere to quality, regulatory requirements, and company policies
Participate in service and commercial meetings
Supply to training material, support literature, and technical mentorship for customers
Maintain awareness of ISO9001 & ISO13485 standards
Maintain product knowledge to support customer success and share expertise
Work diligently towards achieving goals and improving customer allegiance

Skills

Field Service

IVD

Technical Troubleshooting

Customer Service

Service Reporting

Medical Equipment

Laboratory Maintenance

Thermo Fisher Scientific

Provides life sciences products and services

About Thermo Fisher Scientific

Thermo Fisher Scientific offers a variety of products and services that support scientific research and healthcare, including laboratory equipment, reagents, and software solutions. Their products are used in applications like protein biology, real-time PCR, and sequencing, serving clients such as academic institutions and pharmaceutical companies. Unlike competitors, Thermo Fisher emphasizes customer support and education, helping clients optimize their experiments. The company's goal is to be a leading provider of life sciences solutions that contribute to a healthier and safer world.

Waltham, MassachusettsHeadquarters

1956Year Founded

$17MTotal Funding

IPOCompany Stage

Biotechnology, HealthcareIndustries

10,001+Employees

Risks

Increased competition in single-use bioprocessing may impact market share.

Sale of anatomical pathology business could create a temporary product gap.

Investment in miDiagnostics may face regulatory challenges affecting returns.

Differentiation

Thermo Fisher offers a comprehensive range of life sciences products and services.

Their well-known brands include Thermo Scientific, Applied Biosystems, and Invitrogen.

They provide strong customer support and educational resources to optimize client workflows.

Upsides

Expansion of biologics production facility enhances capacity for precision biologics monitoring.

Investment in miDiagnostics aligns with demand for rapid diagnostic solutions in BioPharma.

Collaboration with Mainz Biomed positions them in the growing cancer detection market.

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