Field Service Engineer - Northern Ireland at Thermo Fisher Scientific

Hemel Hempstead, England, United Kingdom

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Semiconductor, Scientific InstrumentsIndustries

Requirements

Minimum of a BEng or MEng degree in Mechanical or Electronic Engineering or other applicable experience in a high-tech environment
Must be able to freely travel throughout Europe (up to 30% travel within the UK outside normal geographic area; frequent travel required)
Analytical troubleshooting and problem-solving abilities
Excellent hand-eye coordination and manual dexterity
Excellent interpersonal skills in English, verbal and written
Independent, service-minded individual who can converse with customers at all academic levels
Highly organized, self-sufficient, and motivated individual adept at administration
Knowledge of Electron Microscopy equipment (advantage)
Knowledge and experience within the Semiconductor market (advantage)
Clean Driving license required
Adherence to GMP Safety Standards and Cleanroom protocols (no hair products, jewelry, makeup, nail polish, perfume, exposed piercings, facial hair; PPE required including safety glasses, gowning, gloves, lab coat, ear plugs)

Responsibilities

Performing field service activities, including on-site installation, upgrades, preventive maintenance, and system repairs
Solving a broad range of hardware and/or software problems of varying scope and complexity
Coordinating your own work schedule with direct colleagues, service operations, and management
Training customers in the use of instruments to ensure safe and effective customer operations
Providing proactive and adaptable technical telephone and email support to ensure customer success
Producing timely and accurate reports of activities (e.g., service reports and expense reports)
Assuring the highest level of Customer Experience to achieve customer satisfaction and loyalty
Providing sales leads to account manager
Providing feedback to support teams for correcting system documentation and updating procedures

Skills

Key technologies and capabilities for this role

Electron MicroscopyField ServiceSemiconductorPPEGMPTroubleshootingCustomer ServiceTravel

Questions & Answers

Common questions about this position

What is the work schedule for this Field Service Engineer role?

The work schedule is standard Monday through Friday.

Is remote work or a specific office location required for this position?

The preferred location is Ireland with the customer based in Northern Ireland, and frequent travel is required, including up to 30% within the UK outside your normal geographic area.

What key responsibilities does this role involve?

Responsibilities include performing field service activities like on-site installation, upgrades, preventive maintenance and repairs; solving hardware/software problems; training customers; providing technical support; and producing reports.

What kind of work environment should I expect in this role?

The role involves a high-paced environment with adherence to GMP safety standards and cleanroom protocols, requiring PPE such as safety glasses, gowning, gloves, lab coat, and ear plugs; some degree of PPE is required.

What qualities make a strong candidate for this Field Service Engineer position?

A strong candidate enjoys working in a high-paced environment, has a proactive approach, team spirit, and eagerness to continuously develop skills, particularly in servicing electron microscopes in the semiconductor industry.

Thermo Fisher Scientific

Provides life sciences products and services

About Thermo Fisher Scientific

Thermo Fisher Scientific offers a variety of products and services that support scientific research and healthcare, including laboratory equipment, reagents, and software solutions. Their products are used in applications like protein biology, real-time PCR, and sequencing, serving clients such as academic institutions and pharmaceutical companies. Unlike competitors, Thermo Fisher emphasizes customer support and education, helping clients optimize their experiments. The company's goal is to be a leading provider of life sciences solutions that contribute to a healthier and safer world.

Waltham, MassachusettsHeadquarters

1956Year Founded

$17MTotal Funding

IPOCompany Stage

Biotechnology, HealthcareIndustries

10,001+Employees

Risks

Increased competition in single-use bioprocessing may impact market share.

Sale of anatomical pathology business could create a temporary product gap.

Investment in miDiagnostics may face regulatory challenges affecting returns.

Differentiation

Thermo Fisher offers a comprehensive range of life sciences products and services.

Their well-known brands include Thermo Scientific, Applied Biosystems, and Invitrogen.

They provide strong customer support and educational resources to optimize client workflows.

Upsides

Expansion of biologics production facility enhances capacity for precision biologics monitoring.

Investment in miDiagnostics aligns with demand for rapid diagnostic solutions in BioPharma.

Collaboration with Mainz Biomed positions them in the growing cancer detection market.

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