[Remote] Field Service Engineer - Mid Atlantic at Alcon

Virginia, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Medical Devices, HealthcareIndustries

Requirements

Associate’s degree or equivalent years of directly related experience
Ability to fluently read, write, understand, and communicate in English
2 years of relevant experience
Ability to lift 50 pounds (tools, replacement parts, etc.)
Willingness to travel approximately 30% overnights in Mid-Atlantic Territory
Preferred Qualifications
Resolve problems, think analytically, and communicate professionally in high pressure, time-sensitive customer environments
Experience working with advanced medical devices and with medical devices that use lasers
Accustomed to working with hospital operating room and surgery center protocols
Working knowledge of ServiceMax / CRM tools

Responsibilities

Handle complex technical tasks to ensure Alcon equipment functions effectively as per specifications
Troubleshoot, diagnose, and repair Alcon surgical equipment within an assigned service territory, including preventative maintenance, installations, and upgrades per company guidelines
Develop ongoing relationships with customers to secure future business, including Annual Maintenance Contract/Comprehensive Annual Maintenance Contract sales and renewals
Document and maintain clients’ service logs and prepare reports for product failure analysis and serviceability issues
Escalate issues to relevant engineering teams
Manage daily schedule while maintaining proper and timely communications with customers, dispatch, managers, regional, and cross-functional teams
Adhere to Good Practice (GxP) regulations by strictly following Standard Operating Procedures (SOPs) and maintaining accurate and complete documentation, ensuring rigorous quality control and compliance with regulatory requirements
Complete all required training and meet individual job requirements to contribute to the overall compliance of the organization
Provide technical advice to customers including commissioning, installing, and testing of products/equipment

Skills

Key technologies and capabilities for this role

Field ServiceEquipment TroubleshootingSurgical Equipment RepairPreventative MaintenanceEquipment InstallationCommissioningTestingCustomer Relationship ManagementGxP RegulationsTechnical DocumentationProduct Failure Analysis

Questions & Answers

Common questions about this position

What are the minimum qualifications for this Field Service Engineer role?

Candidates need an Associate’s degree or equivalent years of directly related experience, fluency in reading, writing, understanding, and communicating in English, and 2 years of relevant experience.

What preferred qualifications are there for this position?

Preferred skills include resolving problems analytically and communicating professionally in high-pressure environments, experience with advanced medical devices using lasers, familiarity with hospital operating room protocols, knowledge of ServiceMax/CRM tools, and ability to lift 50 pounds.

What is the travel requirement for this role?

The position involves approximately 30% overnights for travel.

What is the work location for this Field Service Engineer position?

This is a field-based role in the Mid-Atlantic Territory.

What does Alcon's company culture emphasize?

Alcon fosters an inclusive culture, recognizes contributions, offers career growth opportunities, and focuses on innovating fearlessly to impact global eye health.

Alcon

Specializes in eye care products and solutions

About Alcon

Alcon specializes in eye care products and vision solutions aimed at improving people's quality of life through better vision. Their product offerings include solutions for cataract surgery, retinal health, and contact lenses. Alcon's products work by utilizing advanced technology and research to provide effective treatments and aids for various eye conditions. What sets Alcon apart from its competitors is its strong emphasis on research and development, ensuring that they remain leaders in the eye care industry. The company's goal is to enhance vision and overall quality of life for individuals while promoting a diverse and inclusive workplace.

Geneva, SwitzerlandHeadquarters

1945Year Founded

IPOCompany Stage

Social Impact, HealthcareIndustries

10,001+Employees

Benefits

Medical, dental, & vision coverage

HSA Medical Plan

PTO

Paid Parental leave

401k

Retirement Plan Company Contribution

Low payroll deductions

Tuition Reimbursement Program

Annual Bonus

Free Family Contact Lens Program

12 Company Paid Holidays

Risks

FDA recall of contact lenses may harm Alcon's reputation and financial standing.

Antitrust case denial could lead to legal challenges and financial penalties.

Innovative competitors like Signal12 threaten Alcon's market share in eye care.

Differentiation

Alcon leads in eye care with a broad product portfolio and global reach.

The company invests heavily in R&D, ensuring cutting-edge vision solutions.

Alcon's commitment to diversity and inclusion strengthens its corporate culture.

Upsides

Acquisition of BELKIN Vision enhances Alcon's glaucoma treatment options with DSLT technology.

Orbis Flying Eye Hospital project boosts Alcon's global presence and eye care standards.

Recognition as a top employer in Singapore attracts and retains top talent.

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