Field Service Engineer (m/f/d) Electron Microscopy at Thermo Fisher Scientific

Berlin, Berlin, Germany

Thermo Fisher Scientific Logo
Not SpecifiedCompensation
Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
Scientific Instruments, Materials Science, Life SciencesIndustries

Requirements

  • Bachelor's degree in a technical or scientific field (engineering or physics) or equivalent full TEM Electron Microscope education
  • Knowledge of Electron Microscopes
  • 5+ years of service experience in a related scientific, technical, and/or customer-facing role (desired)
  • Excellent judgment in customer relations and leading company resources
  • Strong proficiency in instrument systems technology, including electrical, mechanics, chemistry, and software technology
  • Experience with electronics, pneumatic, and hydraulic systems
  • Proficient in English (German preferred)
  • Ability to travel internationally up to 30% depending on place of residence

Responsibilities

  • Perform on-site installation, servicing, and repair of sophisticated electron microscopy equipment, including TEM Electron Microscope portfolio
  • Investigate and approve quality of equipment
  • Instruct customers in the operation and maintenance of the system (provide on-site training relative to maintenance and basic operation)
  • Serve as company liaison with customers on administrative and technical matters for assigned projects
  • Conduct on-site installations of the full range of Thermo Fisher Scientific electron microscopy systems and associated options
  • Perform remote and on-site troubleshooting, repair, and installation
  • Keep track and maintain local spare parts inventory
  • Dispatch third-party service providers for on-site work and follow up to ensure problems are resolved to customer satisfaction
  • Actively supervise the status of customer contracts, track and schedule on-site PM visits
  • Ensure all documentation related to service support activity (Field Service Reports, Service Work Orders, Quotes) is completed accurately and submitted on time

Skills

Electron Microscopy
Field Service
Equipment Installation
Equipment Repair
Equipment Servicing
Customer Training
Technical Support

Thermo Fisher Scientific

Provides life sciences products and services

About Thermo Fisher Scientific

Thermo Fisher Scientific offers a variety of products and services that support scientific research and healthcare, including laboratory equipment, reagents, and software solutions. Their products are used in applications like protein biology, real-time PCR, and sequencing, serving clients such as academic institutions and pharmaceutical companies. Unlike competitors, Thermo Fisher emphasizes customer support and education, helping clients optimize their experiments. The company's goal is to be a leading provider of life sciences solutions that contribute to a healthier and safer world.

Waltham, MassachusettsHeadquarters
1956Year Founded
$17MTotal Funding
IPOCompany Stage
Biotechnology, HealthcareIndustries
10,001+Employees

Risks

Increased competition in single-use bioprocessing may impact market share.
Sale of anatomical pathology business could create a temporary product gap.
Investment in miDiagnostics may face regulatory challenges affecting returns.

Differentiation

Thermo Fisher offers a comprehensive range of life sciences products and services.
Their well-known brands include Thermo Scientific, Applied Biosystems, and Invitrogen.
They provide strong customer support and educational resources to optimize client workflows.

Upsides

Expansion of biologics production facility enhances capacity for precision biologics monitoring.
Investment in miDiagnostics aligns with demand for rapid diagnostic solutions in BioPharma.
Collaboration with Mainz Biomed positions them in the growing cancer detection market.

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