d) Electron Microscopy at Thermo Fisher Scientific

Berlin, Berlin, Germany

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Scientific Instruments, Materials Science, Life SciencesIndustries

Requirements

Bachelor's degree in a technical or scientific field (engineering or physics) or equivalent full TEM Electron Microscope education
Knowledge of Electron Microscopes
5+ years of service experience in a related scientific, technical, and/or customer-facing role (desired)
Excellent judgment in customer relations and leading company resources
Strong proficiency in instrument systems technology, including electrical, mechanics, chemistry, and software technology
Experience with electronics, pneumatic, and hydraulic systems
Proficient in English (German preferred)
Ability to travel internationally up to 30% depending on place of residence

Responsibilities

Perform on-site installation, servicing, and repair of sophisticated electron microscopy equipment, including TEM Electron Microscope portfolio
Investigate and approve quality of equipment
Instruct customers in the operation and maintenance of the system (provide on-site training relative to maintenance and basic operation)
Serve as company liaison with customers on administrative and technical matters for assigned projects
Conduct on-site installations of the full range of Thermo Fisher Scientific electron microscopy systems and associated options
Perform remote and on-site troubleshooting, repair, and installation
Keep track and maintain local spare parts inventory
Dispatch third-party service providers for on-site work and follow up to ensure problems are resolved to customer satisfaction
Actively supervise the status of customer contracts, track and schedule on-site PM visits
Ensure all documentation related to service support activity (Field Service Reports, Service Work Orders, Quotes) is completed accurately and submitted on time

Skills

Key technologies and capabilities for this role

Electron MicroscopyField ServiceEquipment InstallationEquipment RepairEquipment ServicingCustomer TrainingTechnical Support

Questions & Answers

Common questions about this position

What is the work location for this Field Service Engineer role?

The territory for this position is the Germany - Berlin area, involving on-site installations, servicing, and repairs of electron microscopy equipment.

What are the key responsibilities of this Field Service Engineer position?

Responsibilities include performing on-site installation, servicing, and repair of TEM Electron Microscope portfolio, providing on-site training, maintaining spare parts inventory, dispatching third-party providers, supervising customer contracts, and ensuring accurate documentation.

What education is required for this role?

A Bachelor's degree in a technical or scientific field is required.

What is the employment type and work schedule?

This is a full-time position with a standard Monday-Friday work schedule.

What makes a strong candidate for this Field Service Engineer position?

Strong candidates will have a Bachelor's degree in a technical or scientific field and experience with on-site installation, servicing, repair, and training for sophisticated electron microscopy equipment like TEM systems.

Thermo Fisher Scientific

Provides life sciences products and services

About Thermo Fisher Scientific

Thermo Fisher Scientific offers a variety of products and services that support scientific research and healthcare, including laboratory equipment, reagents, and software solutions. Their products are used in applications like protein biology, real-time PCR, and sequencing, serving clients such as academic institutions and pharmaceutical companies. Unlike competitors, Thermo Fisher emphasizes customer support and education, helping clients optimize their experiments. The company's goal is to be a leading provider of life sciences solutions that contribute to a healthier and safer world.

Waltham, MassachusettsHeadquarters

1956Year Founded

$17MTotal Funding

IPOCompany Stage

Biotechnology, HealthcareIndustries

10,001+Employees

Risks

Increased competition in single-use bioprocessing may impact market share.

Sale of anatomical pathology business could create a temporary product gap.

Investment in miDiagnostics may face regulatory challenges affecting returns.

Differentiation

Thermo Fisher offers a comprehensive range of life sciences products and services.

Their well-known brands include Thermo Scientific, Applied Biosystems, and Invitrogen.

They provide strong customer support and educational resources to optimize client workflows.

Upsides

Expansion of biologics production facility enhances capacity for precision biologics monitoring.

Investment in miDiagnostics aligns with demand for rapid diagnostic solutions in BioPharma.

Collaboration with Mainz Biomed positions them in the growing cancer detection market.

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