Field Service Engineer - Japan at Element Biosciences

Tokyo, Japan

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Biotechnology, Life SciencesIndustries

Requirements

Bachelor’s degree with 3+ years of relevant experience in engineering, physics, biology, chemistry or related field (or equivalent combination of education and industry experience)
Experience with NGS sequencing instrument and sequencing run setup or multi-omic platforms preferred
Ability to troubleshoot issues with complex laboratory equipment involving chemistry, software and hardware with guided supervision
1+ years working with indirect support channels, distributors, and international partners
Ability to work cross-functionally and drive various service-related projects with guided supervision
Proven track record of working on teams that have taken products from concept to market
Experience developing or servicing scientific instrumentation involving optics, fluid handling and thermal systems
Experience with multiple full life cycle product launches preferred
Experience with working in remote position is highly desired
Excellent verbal and written communications skills, including technical writing abilities
Demonstrated account management skills preferred
Fluent in English and another second language is a plus
Frequently moves boxes weighing up to 20 pounds
Ability to travel at relatively short notice
Must be flexible in working hours as this position may require customer support during non-regular business hours
Remote – APJ Region based, Japan preferred
International travel up to 50%

Responsibilities

Provide onsite installation, qualification, upgrades, repairs and preventative maintenance service on next generation sequencers for direct customers
Support APJ Channel Partner service personnel teams with escalation troubleshooting, both virtually and in-person
Perform proficiency assessments of Channel Partner service personnel and maintain training/annual assessment records
Collaborate with internal Service & Support partners to resolve customer issues and improve processes
Assist with technical on-boarding and training activities of Channel Partner Service Personnel
Communicate product updates and new product offerings to regional service partners and potential end customers
Identify system root causes and resolving product issues in the field
Assess maintenance/service needs and executing a plan of action for instrument service
Display professionalism, understanding, tact and technical knowledge in all customer interactions
Follow policies that pertain to the handling of spare parts: ordering, usage, returns, physical count, car stock management, etc
Utilize service CRM software to accurately document work in a timely manner

Skills

Key technologies and capabilities for this role

NGSNext Generation SequencingField ServiceInstrument InstallationTroubleshootingRepairsPreventative MaintenanceCustomer SupportTrainingChannel Partner Management

Questions & Answers

Common questions about this position

What education and experience are required for this Field Service Engineer role?

A Bachelor’s degree with 3+ years of relevant experience in engineering, physics, biology, chemistry or related field (or equivalent) is required, along with experience troubleshooting complex laboratory equipment involving chemistry, software, and hardware.

Is this Field Service Engineer position remote or based in Japan?

The role requires onsite installation, qualification, upgrades, repairs, and preventative maintenance, indicating it is field-based in Japan and the APJ region rather than remote.

What is the company culture like at Element Biosciences?

Element Biosciences has a highly efficient product-driven organization where employees can learn, grow, and thrive in a challenging but encouraging environment, committed to scientific integrity, collegiality, honesty, objectivity, and openness.

What salary or compensation is offered for this position?

This information is not specified in the job description.

What makes a strong candidate for this Field Service Engineer role?

Strong candidates have a solid background in the NGS industry, experience working with Channel Partners in the APJ region, and 1+ years with indirect support channels, plus the ability to troubleshoot complex lab equipment and work cross-functionally.

Element Biosciences

Next-generation sequencing technology provider

About Element Biosciences

Element Biosciences focuses on next-generation sequencing (NGS) technology, offering the AVITI System, a compact benchtop device that provides high-quality sequencing at a low cost of $1 per million reads. This system is designed for various clients, including academic researchers and pharmaceutical companies, and delivers industry-leading accuracy. Element Biosciences stands out by partnering with other biotech firms, like QIAGEN, to provide complete NGS workflows and by offering the 2023 AVITI for All Grant, which gives free sequencing for diverse applications. The company's goal is to make high-quality sequencing accessible and affordable to accelerate advancements in biotechnology.

San Diego, CaliforniaHeadquarters

2017Year Founded

$659.5MTotal Funding

SERIES_DCompany Stage

Biotechnology, HealthcareIndustries

201-500Employees

Benefits

100% company-paid medical, dental, & vision coverage

Flexible spending & health savings accounts

Premier mental health care

401(k) with immediately vested 4% company match

Company-paid Life and AD&D insurance

Stock option grants

Flexible time off

10 paid annual holidays

8-weeks paid parental leave

Risks

Increased competition from companies like Illumina may impact market share.

Rapid technological advancements require continuous innovation, straining resources.

High cost of AVITI24 may limit adoption among smaller research institutions.

Differentiation

Element Biosciences offers the AVITI System, a low-cost, high-quality sequencing platform.

The company's proprietary technology improves signal-to-noise ratio, enhancing sequencing data quality.

Strategic partnerships with firms like QIAGEN provide comprehensive NGS workflows for clients.

Upsides

AVITI24 platform integrates sequencing and multiomic analysis, revolutionizing cancer research.

Record growth in AVITI System installations indicates strong market demand and acceptance.

Recent executive appointments highlight commitment to leveraging AI for product optimization.

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