[Remote] Field Service Engineer II at Thermo Fisher Scientific

Colombia

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Life Sciences, Laboratory EquipmentIndustries

Requirements

Bachelor's degree in biology, chemistry, engineering (or related experience)
Minimum 3 years of experience
Knowledge in the area of molecular biology
English: Intermediate, spoken and written
Availability to travel

Responsibilities

Provides onsite installation of instruments, upgrades, updates, repairs and preventative maintenance service
Follows all reporting responsibilities of RSD, Escalation, FPR and FSR submission
Interacts with customers to offer and close the sale of service contracts and other service products
Provides customer support in order to resolve issues
Works with service operations team and other internal partners to solve customer issues
May participate in Expert Networks
Efficiently and correctly runs IQ/OQ's

Skills

Key technologies and capabilities for this role

IQ/OQinstrument installationpreventative maintenancemolecular biologycustomer supportservice contractsrepairsupgrades

Questions & Answers

Common questions about this position

What education and experience are required for the Field Service Engineer II position?

A Bachelor's degree in biology, chemistry, engineering, or related experience is required, along with a minimum of 3 years of experience and knowledge in molecular biology.

Is travel required for this role?

Yes, availability to travel is required for this position.

What is the work schedule for this job?

The work schedule is standard Monday through Friday.

What are the key responsibilities of a Field Service Engineer II?

Responsibilities include providing onsite installation of instruments, upgrades, repairs and preventative maintenance, interacting with customers to sell service contracts, and resolving customer issues.

What leadership behaviors are expected in this role?

Expected behaviors include using effective questioning to identify customer needs, acting as an informal mentor to new team members, participating as a positive influence to the team, and quickly adapting to change.

Thermo Fisher Scientific

Provides life sciences products and services

About Thermo Fisher Scientific

Thermo Fisher Scientific offers a variety of products and services that support scientific research and healthcare, including laboratory equipment, reagents, and software solutions. Their products are used in applications like protein biology, real-time PCR, and sequencing, serving clients such as academic institutions and pharmaceutical companies. Unlike competitors, Thermo Fisher emphasizes customer support and education, helping clients optimize their experiments. The company's goal is to be a leading provider of life sciences solutions that contribute to a healthier and safer world.

Waltham, MassachusettsHeadquarters

1956Year Founded

$17MTotal Funding

IPOCompany Stage

Biotechnology, HealthcareIndustries

10,001+Employees

Risks

Increased competition in single-use bioprocessing may impact market share.

Sale of anatomical pathology business could create a temporary product gap.

Investment in miDiagnostics may face regulatory challenges affecting returns.

Differentiation

Thermo Fisher offers a comprehensive range of life sciences products and services.

Their well-known brands include Thermo Scientific, Applied Biosystems, and Invitrogen.

They provide strong customer support and educational resources to optimize client workflows.

Upsides

Expansion of biologics production facility enhances capacity for precision biologics monitoring.

Investment in miDiagnostics aligns with demand for rapid diagnostic solutions in BioPharma.

Collaboration with Mainz Biomed positions them in the growing cancer detection market.

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