[Remote] Field Engineer 2 - Greater Los Angeles Area, CA at GE Healthcare

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Medical TechnologyIndustries

Requirements

Associate degree in related field or equivalent military education and 4 years of experience servicing electronic equipment, or high school diploma/GED and 6 years of relevant experience
Technical capabilities in Multimodality including troubleshooting, repair, and installation
Must have and maintain a valid Driver’s License
Experience with Web applications as well as Microsoft suite of products
Legal authorization to work in the U.S. (no sponsorship)
Ability to be available after hours and/or work a rotating on-call schedule including weekends
Demonstrated ability to manage multiple, competing priorities while maintaining customer satisfaction
Ability to lift, carry, push, and pull up to 35 lbs. unassisted and frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit, and stand for long periods of time; ability to reach at, above, and below shoulder level, flex/extend neck, and have good hand and finger dexterity (preferred)

Responsibilities

Perform timely and accurate preventative maintenance of medical equipment in one or more modalities within a hospital or healthcare system
Follow all Field Modification Instructions and/or Instrument Service Information bulletins
Work independently to troubleshoot and perform moderately complex repairs on assigned equipment
Independently perform and lead equipment installations in one or more modalities
Lead communications with customers and serve as escalation point for customer-related concerns, including installations
Own customer issues from dispatch or identification to resolution, proactively engaging with team members for solutions
Lead installations, validations, maintenance, and service repairs on designated equipment
Leverage customer knowledge and relationships to assist with contract and on-demand revenue growth
Maintain relationships with customers, ensure timely communication, resolution, and follow-up to drive satisfaction
Adhere to company policies, procedures, and hospital protocols; ensure regulatory/compliance requirements are met and document all work performed daily, including debriefing, metrics, and ordering parts
Partner with customers and/or sales team to recommend value-added services for efficiency
Utilize GEHC escalation process and work with region/national support to define and implement corrective action plans
Drive customer satisfaction through Service Excellence

Skills

Key technologies and capabilities for this role

Preventative MaintenanceTroubleshootingEquipment RepairEquipment InstallationCustomer CommunicationService ExcellenceField ServiceMedical EquipmentRegulatory ComplianceDocumentation

Questions & Answers

Common questions about this position

What are the education and experience requirements for this Field Engineer 2 position?

Candidates need an Associate degree in a related field or equivalent military education plus 4 years of experience servicing electronic equipment, or a high school diploma/GED with 6 years of relevant experience.

Is this Field Engineer 2 role remote or on-site?

This is a field service role in the Greater Los Angeles Area, CA, requiring on-site work at hospitals and healthcare systems for maintenance, repairs, and installations.

What technical skills are required for this position?

Technical capabilities in Multimodality including troubleshooting, repair, and installation are required, along with experience servicing electronic equipment, web applications, and Microsoft suite products. A valid Driver’s License is also mandatory.

What is the company culture like at GE HealthCare?

GE HealthCare emphasizes an inclusive environment where every voice makes a difference, customer satisfaction through Service Excellence, and turning ideas into world-changing realities to build a healthier world.

What makes a strong candidate for this Field Engineer role?

Strong candidates have the required education or experience in servicing electronic equipment, technical skills in multimodality troubleshooting and repair, a valid driver's license, and U.S. work authorization without need for visa sponsorship.

GE Healthcare

Healthcare technology and data analytics provider

About GE Healthcare

GE Healthcare provides a range of healthcare technologies and services aimed at improving patient care. Its main products include imaging systems, mobile diagnostic devices, patient monitoring solutions, and advanced software for data analysis. These products help medical professionals make informed decisions and enhance the efficiency of healthcare delivery. Unlike many competitors, GE Healthcare invests significantly in research and development, allocating $1 billion each year to innovate and enhance its offerings. The company’s goal is to support healthcare providers in delivering better patient outcomes, as evidenced by its technology supporting over 300,000 patients daily and managing 2 billion patient scans each year.

Chicago, IllinoisHeadquarters

1892Year Founded

N/ACompany Stage

Data & Analytics, HealthcareIndustries

10,001+Employees

Risks

Emerging AR technologies increase competition in medical imaging.

Regulatory challenges may delay AI application expansions in healthcare.

Dependence on clinical trial success for new product market positioning.

Differentiation

GE Healthcare invests $1 billion annually in R&D for product innovation.

The company supports over 300,000 patients daily with its healthcare technologies.

GE Healthcare's AIR Recon DL offers 3D motion-insensitive imaging for enhanced MRI quality.

Upsides

Acquisition of Caption Health expands AI-powered ultrasound capabilities.

Successful Phase III trial of [18F]flurpiridaz enhances coronary artery disease detection.

Collaboration with Wayra accelerates digital health innovation in EMEA.

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