[Remote] Field Service Engineer - Illinois at Alcon

Illinois, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Medical Devices, OphthalmologyIndustries

Requirements

Advanced technical knowledge, analytical skills, and self-direction to drive project performance and innovation
Ability to handle complex technical tasks to ensure equipment functions effectively as per specifications
Capability to troubleshoot, diagnose, and repair surgical equipment, including preventative maintenance, installations, and upgrades per company guidelines
Skills to identify and correct complex problems associated with start-up
Ability to research, evaluate, and recommend new products or equipment upgrades that meet customer needs
Experience developing ongoing relationships with customers to secure future business, including Annual Maintenance Contract/Comprehensive Annual Maintenance Contract sales and renewals
Proficiency in instructing clients on proper usage and operation of equipment
Competence in documenting and maintaining clients’ service logs and preparing reports for product failure analysis and serviceability issues
Ability to escalate issues to relevant engineering teams
Skills to manage daily schedule while maintaining proper and timely communications with customers, dispatch, managers, regional, and cross-functional teams
Adherence to Good Practice (GxP) regulations by strictly following Standard Operating Procedures (SOPs), maintaining accurate and complete documentation, ensuring rigorous quality control
Completion of all required training and meeting individual job requirements to contribute to organizational compliance
Commitment to continuous improvement and compliance with regulatory requirements

Responsibilities

Collaborate with customers to provide technical and administrative support, including repair, preventative maintenance, and upgrades on Alcon surgical equipment within a geographical region (Illinois), providing high-level service, increasing customer happiness, and achieving financial objectives
Provide timely technical services on Alcon surgical equipment, including phone support, onsite corrective maintenance, preventive maintenance, installation, and other service-related duties
Communicate equipment problems, quality issues, and customer concerns to appropriate in-house personnel within established guidelines
Manage expenses and perform duties within budgetary guidelines
Strategically promote, educate, and market Alcon services to customers
Accurately handle company assets (company vehicle, test equipment, computer, etc.)
Provide timely and accurate documentation on services performed
Ensure Alcon equipment at customer sites and demo equipment functions effectively through troubleshooting, diagnosis, repair, preventative maintenance, installations, and upgrades

Skills

Key technologies and capabilities for this role

troubleshootingequipment repairpreventative maintenanceequipment installationequipment upgradestechnical documentationcustomer relationship managementsurgical equipmentproduct failure analysis

Questions & Answers

Common questions about this position

Is this a full-time position?

Yes, this is a full-time employment opportunity.

What is the location or work arrangement for this role?

The role is based in Illinois and involves fieldwork within an assigned service territory, including travel to customer sites.

What key skills are required for this Field Service Engineer position?

The role requires advanced technical knowledge, analytical skills, self-direction, troubleshooting and repair abilities, and adherence to GxP regulations and SOPs.

What is the company culture like at Alcon?

Alcon fosters an inclusive culture, recognizes contributions, offers career growth opportunities, and emphasizes innovation, progress, and compliance with regulatory requirements.

What makes a strong candidate for this role?

Strong candidates will have advanced technical knowledge, experience troubleshooting and repairing surgical equipment, customer relationship skills, and a commitment to GxP compliance and continuous improvement.

Alcon

Specializes in eye care products and solutions

About Alcon

Alcon specializes in eye care products and vision solutions aimed at improving people's quality of life through better vision. Their product offerings include solutions for cataract surgery, retinal health, and contact lenses. Alcon's products work by utilizing advanced technology and research to provide effective treatments and aids for various eye conditions. What sets Alcon apart from its competitors is its strong emphasis on research and development, ensuring that they remain leaders in the eye care industry. The company's goal is to enhance vision and overall quality of life for individuals while promoting a diverse and inclusive workplace.

Geneva, SwitzerlandHeadquarters

1945Year Founded

IPOCompany Stage

Social Impact, HealthcareIndustries

10,001+Employees

Benefits

Medical, dental, & vision coverage

HSA Medical Plan

PTO

Paid Parental leave

401k

Retirement Plan Company Contribution

Low payroll deductions

Tuition Reimbursement Program

Annual Bonus

Free Family Contact Lens Program

12 Company Paid Holidays

Risks

FDA recall of contact lenses may harm Alcon's reputation and financial standing.

Antitrust case denial could lead to legal challenges and financial penalties.

Innovative competitors like Signal12 threaten Alcon's market share in eye care.

Differentiation

Alcon leads in eye care with a broad product portfolio and global reach.

The company invests heavily in R&D, ensuring cutting-edge vision solutions.

Alcon's commitment to diversity and inclusion strengthens its corporate culture.

Upsides

Acquisition of BELKIN Vision enhances Alcon's glaucoma treatment options with DSLT technology.

Orbis Flying Eye Hospital project boosts Alcon's global presence and eye care standards.

Recognition as a top employer in Singapore attracts and retains top talent.

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