Field Service Engineer II

Employment Type and Schedule

• Employment Type: Full time
• Work Schedule: Standard (Mon-Fri)

Environmental Conditions

• Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)

Job Description: How will you make an impact?

The Field Service Engineer for the Materials and Structural Analysis Division (MSD) of Thermo Fisher Scientific performs on-site installation, alignment and repair of sophisticated equipment and systems. Engineers validate operational quality of system equipment; advise customers in the operation and maintenance of the system; serve as company liaison with customer on administrative and technical matters for assigned projects; and conduct on-site installations of analytical instruments serving the electronics research and manufacturing industries.

The Field Service Engineer will join a diverse team with skills ranging from sophisticated computer networks, precision mechanics, high voltage electronics, vacuum theory, particle beams, optics, and chemistry.

A Day in the Life

• Conduct on-site installation of electron microscopes and follow testing procedures to ensure accurate working order.
• Conduct on-site scheduled planned maintenance visits.
• Provide support for customers and other field service personnel.
• Cultivate and develop positive working relationships with customers, system users, and company personnel.
• Successfully complete technical training.
• Complete and submit field service reports on assigned tools.
• Perform preventive maintenance tasks.
• Work with colleagues to secure technical mentorship required for resolving systems solutions.
• Provide training for customers and users on system maintenance.
• Provide feedback to product quality teams.
• Provide appropriate input in writing, updating, and correcting various Thermo Fisher system documentation.
• Provide mentorship for various reports, including identifying and isolating deviations with the system.
• Act as a subject expert and resource for training.
• Align with application scientists to collaborate on outstanding solutions to meet our users' challenges.
• Travel up to 50% of the time, mainly in the BeNeLux area and occasionally in other countries.

Keys to Success

• Bachelor’s degree or equivalent experience in Electronics, Mechanics, Materials Science, Biology, or other relevant fields.
• Typically requires hands-on technical experience for installing, troubleshooting, repairing, and calibrating instruments such as SEM, TEM, FIB, or similar systems. Electron microscope experience is a plus.
• Experience in troubleshooting and repairing ultra-high vacuum and high voltage systems is highly desired.
• Excellent interpersonal skills.
• Consistent track record in solving high-end systems and subsystems down to component level.
• Able to read and interpret schematics.
• Able to travel on business, sometimes on short notice.
• Proficiency in English required, Dutch language knowledge is a plus.
• Valid driver's license.

What We Offer

• Employment with a forward-thinking organization.
• Outstanding career and development prospects.
• Company pension scheme and other fringe benefits.
• Exciting company culture which stands for integrity, intensity, involvement, and innovation.