Field Service Engineer I, Development Program at Ultima Genomics

Fremont, California, United States

Apply Now

Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Genomics, Life Sciences, BiotechnologyIndustries

Requirements

BS in science or engineering
Experience in electro-mechanical assembly, server installations, and instrumentation troubleshooting
Skilled at interpreting technical documentation and schematics (Electrical, Wiring, Fluidic, and mechanical drawings)
Ability to relocate to any US city at our client site, after our program
Good people skills with the ability to work independently and in a group
Talented at building prototypes from preliminary drawings and schematics
Meticulous and detail oriented. Excellent organizational and communication skills
Motivated and willing to work in a fast-paced environment as part of a hard-working and multidisciplinary team
Experience in biotech industry is a plus
Holding a valid driver license is required
Ability to travel 50% of the time, when necessary

Responsibilities

Provide on-site service to one account or small region, repair and/or installation of company instrumentation currently under development
Review technical reports and documents from customers. Analyze issues with technical staff to find root cause and communicate next steps and timelines to customers
Maintain records of tool configurations pertaining to hardware, software, consumables, and application releases
Manage customer interface with research and development groups. Maintain a working relationship with customers and instill confidence and credibility in our company and product
Exceed customer expectations of service, support, and the product under development
Summarize and communicate issues to development engineers for triage and participate in root cause analysis investigations
Other job duties as assigned

Skills

Key technologies and capabilities for this role

Instrumentation RepairEquipment InstallationField ServiceGenomics TechnologyHardware TroubleshootingOn-site ServiceProduction Line TrainingEngineering Labs

Questions & Answers

Common questions about this position

What is the duration and location of the training program for this role?

The role includes a 4-month immersive program at the San Francisco Bay Area headquarters, involving hands-on training with Engineering, Operations, Research, and Commercial groups before placement at customer sites across the country.

What education is required for the Field Service Engineer I position?

A BS in science or engineering is required.

What prior experience is needed for this role?

Experience in electro-mechanical assembly, server installations, and instrumentation troubleshooting is required.

What is the company culture like at Ultima Genomics?

The company has a collaborative team with diverse expertise across healthcare, life sciences, engineering, technology, software, and more, including entrepreneurs, chemists, engineers, biologists, and leaders; the work environment emphasizes hands-on training without desk time.

What skills make a strong candidate for this Field Service Engineer role?

Candidates with a BS in science or engineering, experience in electro-mechanical assembly, server installations, instrumentation troubleshooting, and skills in interpreting technical documentation and schematics will stand out.

Ultima Genomics

High-throughput genomic sequencing services

About Ultima Genomics

Ultima Genomics focuses on improving human health through advanced genomic sequencing technologies. The company processes large amounts of genetic data to provide insights into human biology and diseases. Its clients include academic researchers, pharmaceutical companies, and healthcare providers who need accurate genomic data for their work. The key feature of Ultima Genomics is its sequencing architecture, which allows for extensive data collection from samples, detection of small genetic variations, and routine testing for early disease detection. This capability gives clients access to high-quality genomic information that is essential for research and clinical applications. Ultima Genomics stands out from competitors by excelling in breadth, depth, and frequency of data collection, enabling significant advancements in genomics. The company's goal is to continuously innovate and expand its services to help clients achieve breakthroughs in understanding and treating diseases.

Newark, New JerseyHeadquarters

2016Year Founded

$587.7MTotal Funding

LATE_VCCompany Stage

Biotechnology, HealthcareIndustries

201-500Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Retirement Plan

Paid Holidays

Paid Vacation

Employee Assistance Program

Risks

Competition from Illumina and BGI threatens Ultima's market share in low-cost sequencing.

Rapid technological advancements may render Ultima's current technologies obsolete.

Ethical and privacy concerns could lead to regulatory challenges for Ultima Genomics.

Differentiation

Ultima Genomics offers a revolutionary sequencing architecture with the UG 100 platform.

The UG 100 system enables cost-effective sequencing, targeting the $100 genome milestone.

Ultima's technology provides ultra-high accuracy for detecting single nucleotide variants.

Upsides

Ultima's UG 100 platform was selected for the UK's largest proteomics study.

Collaborations with Labcorp and Hartwig Medical enhance Ultima's clinical applications.

The UG 100 system's low cost and high accuracy drive adoption in precision oncology.

Land your dream remote job 3x faster with AI

Try Jobo Free