Field Service Engineer at Cyngyn

Mountain View, California, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Robotics, Warehousing, ManufacturingIndustries

Requirements

2+ years in a technical field service, robotics, or hardware support role
Ability and willingness to travel regularly (30–50% anticipated)
Proficiency with Linux terminal, remote troubleshooting, and basic shell scripting
Strong hands-on skills with mechanical/electrical components and system-level debugging
Excellent communication and customer service skills
Ability to lift up to 80 lbs and work in industrial or warehouse environments
Capable of interpreting schematics, wiring diagrams, and engineering documentation

Responsibilities

Travel to customer locations to perform installation, repair, upgrades, and calibration of production robotic systems
Conduct field-based diagnostics, perform root cause analysis, and execute corrective actions to maintain uptime
Collaborate with Engineering Services and Engineering teams to deploy software updates, log issues, and provide feedback from the field
Replace and configure hardware components, sensors, and subsystems as needed
Execute configuration and parameter changes, including network and system settings on deployed robots
Interface directly with customer teams to provide status updates, answer technical questions, and ensure customer satisfaction
Maintain logs of service activity, diagnostics data, and configuration changes in a structured and reliable format
Support initial site bring-up and commissioning efforts for new deployments
Assist with documentation development and service procedure refinement
Support weekend and after-hours troubleshooting on an on-call rotation basis

Skills

Field Service

Hardware Maintenance

Software Updates

Troubleshooting

Robotics

Autonomous Mobile Robots

Customer Deployment

Cyngyn

Autonomous vehicle technology for industrial fleets

About Cyngyn

Cyngn focuses on industrial autonomous vehicle technology, offering the Enterprise Autonomy Suite (EAS) that combines self-driving software, hardware, and analytics for industrial fleets. Their technology transforms traditional vehicles into fully autonomous units, enhancing efficiency in manufacturing and warehouse settings. Unlike competitors, Cyngn uses a Robotics as a Service (RaaS) model, allowing clients to access their technology through a subscription, which reduces upfront costs. The company's goal is to lead in industrial automation by providing scalable and efficient solutions that improve operational performance.

Palo Alto, CaliforniaHeadquarters

2013Year Founded

$134.7MTotal Funding

IPOCompany Stage

Robotics & Automation, Industrial & ManufacturingIndustries

51-200Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Retirement Plan

Commuter Benefits

Unlimited Paid Time Off

Stock Options

Sabbatical Leave

Paid Parental Leave

Meal Benefits

Risks

Competition from established players like Waymo and Tesla in industrial applications.

Potential supply chain issues with reliance on NVIDIA hardware and software.

Economic downturns could impact the adoption of Cyngn's RaaS model.

Differentiation

Cyngn's Enterprise Autonomy Suite is vehicle agnostic, supporting diverse industrial fleets.

The company offers a Robotics as a Service model, reducing upfront costs for clients.

Cyngn's proprietary computer vision technology enhances autonomous vehicle capabilities.

Upsides

Growing demand for autonomous vehicles due to labor shortages in industrial sectors.

Partnerships with major dealers like Alta Equipment Group expand market reach.

Recent patent for adaptive decision making strengthens Cyngn's technological edge.

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