Field Service Engineer at Thermo Fisher Scientific

Selangor, Malaysia

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Scientific Instruments, ManufacturingIndustries

Requirements

Diploma / Degree in Electrical / Electronics or any related field
Fault finding electro-mechanical equipment
Field Service experience in the mining or mineral sector (or related) processing industries, especially coal and cement plants, with experience in on-line analysers

Responsibilities

Carry out technical and professional on-site installation and commissioning (I&C) of PGNAA Thermo Scientific equipment, including training the customer in the correct and safe operation and maintenance of the equipment
Complete site visit reports (service and commissioning) in accordance with the schedules detailed in the applicable work instructions, and/or customer requirements
Complete post commissioning report outs after each commissioning job within time frames as laid down in the relevant work instruction, and ensure all agreed action points are followed up
Perform the loading of radioisotopes as required
Carry out assistance and help for existing clients via telephone, email and remote computer login for fixing, performance checks, etc
Ensure that clients on Service Contracts receive first class remote service and support consistent with service agreements
Support the internal Service Standard Work procedures platform
Work within the PGNAA global technical support team
Develop and maintain a service motivated focus by staying in constant contact with customers and listening to the customer to maintain and improve customer satisfaction levels and drive business opportunities
Earn and maintain customer loyalty and respect by increasing customer awareness, providing effective and professional assistance, being the foremost and single point of contact for the customer whenever practical, and being accountable to the customer
Drive continuous improvement by fostering back product performance and customer perceptions of products and services (including documentation) to the company
Use Lean PPI, phase gate and other company processes to drive continual improvement
Provide recommendations to product improvement, design and documentation
Maintain product manuals and recommended spares kits by reviewing and submitting updates
Adhere to OHS policies and procedures and ensure a safe and healthy workplace environment
As part of the business PPI-Lean Enterprise program, certified to ISO9001 – Quality Management System (QMS), actively use practical process improvement (PPI) tools and 8-step methodology to evaluate (audit), identify, develop and implement improvements as the process champion for contract review and project execution
Actively use the Root-Cause Counter-Measure (RCCM) 5-whys tool to evaluate gaps or misses in performance (critical metrics) and establish sustainable corrective and preventative actions
Be effectively motivated in the CARES/CAS program to be aware of and identify improvements to customer satisfaction

Skills

Key technologies and capabilities for this role

Field ServiceInstallationCommissioningTechnical SupportRadioisotopesGMPCustomer TrainingRemote SupportSite VisitsService ReportingPGNAA

Questions & Answers

Common questions about this position

Is this a remote position or does it require travel?

This role requires on-site service work including installation, commissioning, and servicing of equipment primarily in South East Asia, Taiwan, South Korea, and globally, along with office-based remote support.

What are the key responsibilities of a Field Service Engineer?

Key responsibilities include on-site installation and commissioning of equipment with customer training, completing site visit and post-commissioning reports, performing radioisotope loading, providing remote support via phone/email, ensuring customer satisfaction, and driving product improvements.

What salary or compensation is offered for this role?

This information is not specified in the job description.

What kind of team will I be working with?

You will work with internal teams including Service Engineers, Aftermarket Sales & Commercial Team, Project Management, Engineering and R&D (hardware, software, firmware), Productions and Depot Repairs teams, as well as external customers and contractors.

What makes a strong candidate for this Field Service Engineer position?

Strong candidates should have technical expertise in installation, commissioning, and servicing of equipment, experience with customer training and support, ability to handle radioisotopes safely, and a focus on customer satisfaction and continuous improvement.

Thermo Fisher Scientific

Provides life sciences products and services

About Thermo Fisher Scientific

Thermo Fisher Scientific offers a variety of products and services that support scientific research and healthcare, including laboratory equipment, reagents, and software solutions. Their products are used in applications like protein biology, real-time PCR, and sequencing, serving clients such as academic institutions and pharmaceutical companies. Unlike competitors, Thermo Fisher emphasizes customer support and education, helping clients optimize their experiments. The company's goal is to be a leading provider of life sciences solutions that contribute to a healthier and safer world.

Waltham, MassachusettsHeadquarters

1956Year Founded

$17MTotal Funding

IPOCompany Stage

Biotechnology, HealthcareIndustries

10,001+Employees

Risks

Increased competition in single-use bioprocessing may impact market share.

Sale of anatomical pathology business could create a temporary product gap.

Investment in miDiagnostics may face regulatory challenges affecting returns.

Differentiation

Thermo Fisher offers a comprehensive range of life sciences products and services.

Their well-known brands include Thermo Scientific, Applied Biosystems, and Invitrogen.

They provide strong customer support and educational resources to optimize client workflows.

Upsides

Expansion of biologics production facility enhances capacity for precision biologics monitoring.

Investment in miDiagnostics aligns with demand for rapid diagnostic solutions in BioPharma.

Collaboration with Mainz Biomed positions them in the growing cancer detection market.

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