[Remote] Field Service Engineer at GE Healthcare

Remote

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Medical DevicesIndustries

Requirements

Qualified Technician/Engineer or equivalent professional experience in medical devices (advantage: relevant Field Service experience)
Technical analytical skills
Ability to work independently with minimum supervision, high work standards, and quality
Customer-oriented attitude; deals tactfully and effectively with differences of opinion, excellent listening and interpersonal skills
Fluency in English and Romanian
Valid driving license B category valid for Romania, active driving experience
No restriction to work in high magnetic field area

Responsibilities

Troubleshooting, installation, validation, maintenance, and service repair needs on designated equipment (DI, Magnetic Resonance, Computed Tomography, and X-Ray modalities)
Owning customer issues from dispatch or identification to resolution
Proactively engaging with team members to ensure awareness of issue status for designated customers
Maintaining all models specific to a modality in the assigned area
Performing total system level troubleshooting on complex multi-symptom problems
Communicating clearly with end-users and department managers on equipment status to maintain customer satisfaction
Effectively communicating and partnering with teammates and colleagues
Assisting in Account Sales visits, training others where necessary, identifying Sales opportunities, and communicating them to the account team
Assisting in the growth and direction of business in the geographic area
Maintaining regular, frequent communication with customers to ensure resolution, proper follow-up, and customer satisfaction
Partnering with customers and recommending value-added services to help run their business more efficiently
Keeping up to date on administrative responsibilities such as maintaining customer service logs, internal service records, ordering repair parts, and managing cycle times

Skills

Key technologies and capabilities for this role

Field ServiceTroubleshootingInstallationMaintenanceDigital ImagingMagnetic ResonanceComputed TomographyX-RayMedical DevicesCustomer ServiceSystem TroubleshootingService RepairValidation

Questions & Answers

Common questions about this position

What qualifications are required for the Field Service Engineer position?

Candidates need to be a qualified Technician/Engineer or equivalent with professional experience in medical devices; relevant Field Service experience is an advantage. Required skills include technical analytical skills, ability to work independently with minimum supervision, customer-oriented attitude, fluency in English and Romanian, a valid Romanian B category driving license with active driving experience, and no restrictions to work in high magnetic field areas.

Is this a remote position or does it require on-site work?

This is a field service role based in Cluj-Napoca, Romania and designated area, involving on-site troubleshooting, installation, maintenance, and customer interactions, so it is not remote.

What is the salary or compensation for this role?

This information is not specified in the job description.

What does the company culture emphasize at GE Healthcare?

GE Healthcare emphasizes inclusion and diversity as an Equal Opportunity Employer, with a focus on strong interpersonal relationships, customer satisfaction, high work standards, initiative, effective communication, and partnering with teammates and customers.

What makes a strong candidate for this Field Service Engineer role?

Strong candidates demonstrate high work standards, initiative, self-motivation, excellent communication and interpersonal skills, the ability to influence rather than direct, and a customer-oriented attitude with experience in medical devices.

GE Healthcare

Healthcare technology and data analytics provider

About GE Healthcare

GE Healthcare provides a range of healthcare technologies and services aimed at improving patient care. Its main products include imaging systems, mobile diagnostic devices, patient monitoring solutions, and advanced software for data analysis. These products help medical professionals make informed decisions and enhance the efficiency of healthcare delivery. Unlike many competitors, GE Healthcare invests significantly in research and development, allocating $1 billion each year to innovate and enhance its offerings. The company’s goal is to support healthcare providers in delivering better patient outcomes, as evidenced by its technology supporting over 300,000 patients daily and managing 2 billion patient scans each year.

Chicago, IllinoisHeadquarters

1892Year Founded

N/ACompany Stage

Data & Analytics, HealthcareIndustries

10,001+Employees

Risks

Emerging AR technologies increase competition in medical imaging.

Regulatory challenges may delay AI application expansions in healthcare.

Dependence on clinical trial success for new product market positioning.

Differentiation

GE Healthcare invests $1 billion annually in R&D for product innovation.

The company supports over 300,000 patients daily with its healthcare technologies.

GE Healthcare's AIR Recon DL offers 3D motion-insensitive imaging for enhanced MRI quality.

Upsides

Acquisition of Caption Health expands AI-powered ultrasound capabilities.

Successful Phase III trial of [18F]flurpiridaz enhances coronary artery disease detection.

Collaboration with Wayra accelerates digital health innovation in EMEA.

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