Field Service Engineer at Thermo Fisher Scientific

Perth, Western Australia, Australia

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Life Sciences, BiotechnologyIndustries

Requirements

Bachelor’s degree with science or engineering major, or equivalent experience plus strong technical/scientific competence
Minimum of 3 years of relevant instrument experience in field service engineering
Experience working with Chromatography and/or Mass Spectrometry is desirable
Excellent communication skills to represent the company in a professional manner
Outstanding interpersonal skills as well as analytical and planning skills
Ability to work independently, manage time/priorities, and maintain composure under high levels of demand
Ability to adapt and thrive through organizational change and uncertainty
Embodies company 4i values of integrity, intensity, innovation, and involvement
Able to travel up to 30% of the time including interstate and international travel
Able to lift 40 lbs. without assistance
Adherence to all Good Manufacturing Practices (GMP) Safety Standards
Comfortable in a laboratory setting with some degree of PPE required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)

Responsibilities

Conduct professional on-site Installation, Preventative Maintenance, and Repairs of Thermo Fisher Scientific equipment, focusing on Chromatography & Mass Spectrometry products and providing assistance with other instrumentation when necessary
Ensure that all documentation related to in-house and on-site support activity is completed accurately and submitted on a timely basis, including maintenance of electronic files, PM reports, and Service Reports
Interpret customers’ needs and take ownership for problem resolution
Partner with global specialist teams, use digital tools to provide remote resolution, and improve the customer experience
Lead partner concerns to quickly resolve customer issues, maintain customer happiness, and improve processes
Be a strong and efficient communicator with customers, our support teams, and commercial teams
Travel throughout a designated service region at short notice to support Thermo Fisher’s products
Accurately maintain parts inventory, test equipment, tools, and technical data
Ensure that critical metrics are met and achieve Customer Satisfaction objectives

Skills

Key technologies and capabilities for this role

ChromatographyMass SpectrometryInstallationPreventative MaintenanceRepairsGMPService DocumentationProblem ResolutionCustomer SupportRemote Diagnostics

Questions & Answers

Common questions about this position

What are the required qualifications for this Field Service Engineer role?

A Bachelor’s degree with a science or engineering major, or equivalent experience, plus a minimum of 3 years of relevant instrument experience in field service engineering is required. Experience with Chromatography and/or Mass Spectrometry is desirable, along with excellent communication skills and the ability to work independently.

Is travel required for this position?

Yes, the role requires the ability to travel up to 30% of the time throughout a designated service region at short notice.

What company values does this role embody?

The role embodies Thermo Fisher Scientific's 4i values of integrity, intensity, innovation, and involvement.

What is the salary or compensation for this position?

This information is not specified in the job description.

What makes a strong candidate for this Field Service Engineer position?

Strong candidates have outstanding interpersonal, analytical, and planning skills, the ability to work independently under high demand, adapt to change, and possess experience in Chromatography and Mass Spectrometry.

Thermo Fisher Scientific

Provides life sciences products and services

About Thermo Fisher Scientific

Thermo Fisher Scientific offers a variety of products and services that support scientific research and healthcare, including laboratory equipment, reagents, and software solutions. Their products are used in applications like protein biology, real-time PCR, and sequencing, serving clients such as academic institutions and pharmaceutical companies. Unlike competitors, Thermo Fisher emphasizes customer support and education, helping clients optimize their experiments. The company's goal is to be a leading provider of life sciences solutions that contribute to a healthier and safer world.

Waltham, MassachusettsHeadquarters

1956Year Founded

$17MTotal Funding

IPOCompany Stage

Biotechnology, HealthcareIndustries

10,001+Employees

Risks

Increased competition in single-use bioprocessing may impact market share.

Sale of anatomical pathology business could create a temporary product gap.

Investment in miDiagnostics may face regulatory challenges affecting returns.

Differentiation

Thermo Fisher offers a comprehensive range of life sciences products and services.

Their well-known brands include Thermo Scientific, Applied Biosystems, and Invitrogen.

They provide strong customer support and educational resources to optimize client workflows.

Upsides

Expansion of biologics production facility enhances capacity for precision biologics monitoring.

Investment in miDiagnostics aligns with demand for rapid diagnostic solutions in BioPharma.

Collaboration with Mainz Biomed positions them in the growing cancer detection market.

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