[Remote] Field Service Engineer at Illumina

Sweden

Apply Now

Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Biotechnology, Genomics, Life SciencesIndustries

Requirements

Valid driving license within Sweden
Flexibility to travel up to 80%
Fluent English language skills
Swedish language skills
Preferably based in the Uppsala area or Stockholm

Responsibilities

Interface between the field organization and internal support structure by providing timely onsite technical assistance to Customers, Field Applications Scientist/Specialists, and Territory Account Managers
Serve as a focal point for problem resolution assistance to subsidiary or distributor support
Install, upgrade, repair, and maintain instrument systems within defined territory
Provide technical support to staff, contractors and customers
Perform special assignments and administrative duties as directed by Field Service Manager or designate
Respond to service requests and ensure high levels of customer satisfaction
Routinely complete administrative work, such as Time Reports, Expense Reports, Equipment Site Assessments, Inventory Reports, Internal Laboratory Reports, Equipment Checklists, RMA Forms and Service Reports
Manage service parts inventory levels
Maintain up to date customer information, technical files and appropriate databases
Work in conjunction with other staff to coordinate new system placements, develop leads, promote upgrades and contract renewals
Maintain routine contact with existing customer base
Provide on-site service including installations, troubleshooting, servicing and repairs of complex equipment and systems
Broker strong relationships with customers through new installations and extensive customer training
Deliver logistical and troubleshooting support, as well as data analysis to ensure maximum utilization of Illumina systems

Skills

Key technologies and capabilities for this role

Field ServiceEquipment InstallationTroubleshootingRepairsNGSGenomicsCustomer ServiceDriving License

Questions & Answers

Common questions about this position

What is the work arrangement for this Field Service Engineer role?

This is a remote/field-based position in Sweden, preferably based in the Uppsala area or Stockholm, requiring flexibility to travel up to 80% and a valid driving license.

What are the employee benefits at Illumina?

Illumina offers industry-leading benefits including flexible time off, private medical insurance, compassion and care time off, leisure travel insurance, pension, employee stock purchasing program, volunteer time off, and more.

What language skills are required for this position?

Fluent English language skills are essential along with Swedish language.

What is the contract duration for this role?

This is a fixed term contract position for 12 months (1-Year FTC).

What does the company culture at Illumina feel like?

Employees are surrounded by extraordinary people, inspiring leaders, and world-changing projects, with colleagues passionate about improving lives through genomic technology.

Illumina

Supports genomics startups through funding and resources

About Illumina

Illumina focuses on fostering innovation in the genomics industry by supporting startups through its Illumina Accelerator program. This program helps entrepreneurs create, launch, and grow genomics-focused companies by providing funding and resources. The accelerator operates in two main locations: the San Francisco Bay Area and Cambridge, UK. Illumina Accelerator has successfully invested in 68 genomics startups, which have collectively raised over $1 billion in venture capital. What sets Illumina apart from its competitors is its strong partnership with leading venture capital investors and its dedicated focus on the genomics sector. The goal of Illumina is to build a thriving ecosystem for genomics innovation, enabling new companies to emerge and advance the field.

San Diego, CaliforniaHeadquarters

1998Year Founded

$27.2MTotal Funding

IPOCompany Stage

Venture Capital, BiotechnologyIndustries

5,001-10,000Employees

Risks

Over-reliance on NVIDIA's AI technology may limit flexibility in AI solution adoption.

Standardizing proteomics data across platforms could challenge Illumina's data reliability.

Single-flow-cell NovaSeq X System might cannibalize sales of higher-end models.

Differentiation

Illumina leads in genomic sequencing with advanced AI integration and multiomic data analysis.

The company offers innovative array-based solutions for DNA, RNA, and protein analysis.

Illumina's global expansion includes a new Global Capability Center in Bengaluru.

Upsides

Collaboration with NVIDIA enhances drug discovery and clinical development through AI integration.

Pilot proteomics program with UK Biobank aims to generate crucial reference datasets.

Single-cell sequencing kits make high-throughput sequencing accessible to smaller labs.

Land your dream remote job 3x faster with AI

Try Jobo Free