Field Service Engineer (4 years + - Hugo Project) at Medtronic

Los Angeles, California, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Medical DevicesIndustries

Requirements

High school diploma or equivalent, vocational or technical education, or certification
Minimum of 4 years of relevant experience (Level III: 4 years; Level IV: 8 years) in clinical field service, technical internship, or clinical customer support
Relevant experience as technician, clinical field service, or clinical customer support
Reside in one of the following locations: Los Angeles, CA; Providence, RI; Pittsburgh, PA; Seattle, WA; Baltimore, MD; Rochester, MN; Minneapolis, MN; or St. Louis, MO
Hands-on experience with medical equipment to quickly find solutions to complex situations

Responsibilities

Installs, operates, maintains, repairs, and modifies equipment
Performs a variety of maintenance and technical support on products such as equipment, integrated systems, subsystems, and software at customer and/or field locations
Analyzes and evaluates products and related performance
Troubleshoots and diagnoses malfunctions to eliminate problems in minimum time
Installs, upgrades, and removes products ensuring coordinative engineering field change
Maintains effective customer communications and relations
Provides onsite training to customer support personnel and healthcare professionals
Evaluates customer biomedical equipment issues
Gathers feedback on product performance
Communicates with various internal and external teams, such as Biomedical Technicians

Skills

Key technologies and capabilities for this role

Field ServiceMedical EquipmentTroubleshootingInstallationRepairMaintenanceTrainingBiomedical EngineeringHugo SystemCustomer Support

Questions & Answers

Common questions about this position

What are the minimum qualifications for this Field Service Engineer role?

Candidates need a high school diploma or equivalent, vocational or technical education or certification, and a minimum of 4 years of relevant experience, specifically clinical field service, technical internship, or clinical customer support experience for Level III.

Where must candidates reside to be considered for this position?

The candidate must reside in one of the following locations: Los Angeles, CA; Providence, RI; Pittsburgh, PA; Seattle, WA; Baltimore, MD; Rochester, MN; Minneapolis, MN; or St. Louis, MO.

What are the main responsibilities of a Field Service Engineer at Medtronic?

Responsibilities include installing, operating, maintaining, repairing, and modifying equipment; troubleshooting and diagnosing malfunctions; providing onsite training to customer support personnel; and maintaining effective customer communications.

What is Medtronic's company culture like?

Medtronic fosters an inclusive culture where people from different cultures, genders, and points of view come together to drive innovation, emphasizing purpose, exploration, and championing healthcare access and equity.

What should I include in my application to stand out for this role?

Ensure the minimum requirements, including your high school diploma or equivalent, vocational/technical certification, and at least 4 years of clinical field service, technical internship, or clinical customer support experience, are evident in your applicant profile.

Medtronic

Develops and manufactures medical devices and therapies

About Medtronic

Medtronic provides medical technology, services, and solutions to improve patient care. The company develops a variety of medical devices, including pacemakers, insulin pumps, surgical tools, and neurostimulation devices, which help diagnose, prevent, and treat chronic diseases. These products are used by hospitals, clinics, and healthcare professionals around the world. Medtronic stands out from competitors by investing significantly in research and development to create new products and offering additional services like training and patient management programs. The goal of Medtronic is to enhance patient outcomes and lower healthcare costs through its comprehensive range of medical solutions.

Fridley, MinnesotaHeadquarters

1949Year Founded

$3.2MTotal Funding

IPOCompany Stage

Biotechnology, HealthcareIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Health Savings Account/Flexible Spending Account

Unlimited Paid Time Off

Paid Vacation

Paid Sick Leave

Paid Holidays

401(k) Retirement Plan

401(k) Company Match

Employee Stock Purchase Plan

Employee Assistance Program

Wellness Program

Risks

Emerging competitors like Fire1 threaten Medtronic's heart failure management market share.

Spine biologics market growth may attract new entrants, increasing competition for Medtronic.

Recent IPOs in medtech indicate rising competition, challenging Medtronic's market position.

Differentiation

Medtronic's diverse product range spans cardiovascular, diabetes, neurological, and surgical technologies.

The company invests heavily in R&D to drive innovation in medical devices.

Medtronic offers comprehensive services, including training and technical support, enhancing product value.

Upsides

Exclusive deal with Kuros enhances Medtronic's orthopedic portfolio and market share.

Growing spine biologics market offers expansion opportunities in spinal fusion and regenerative medicine.

Balloon catheters market growth aligns with Medtronic's recent product launches, boosting cardiovascular presence.

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