Field Service Engineer at Alcon

Durban, Kwazulu Natal, South Africa

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Medical Devices, HealthcareIndustries

Requirements

Bachelor's degree or diploma in electronic or electrical engineering
Experience in maintenance +3 years
Availability to travel internationally and domestically (85%)
Fluent in English

Responsibilities

Handle complex technical tasks to ensure Alcon equipment functions effectively as per specifications
Troubleshoot, diagnose, and repair Alcon surgical equipment within an assigned service territory, including preventative maintenance, installations, and upgrades per company guidelines
Identify and correct complex problems associated with start-up
Research, evaluate, and recommend new products or equipment upgrades that meet customer needs
Develop ongoing relationships with customers to secure future business, including Annual Maintenance Contract/Comprehensive Annual Maintenance Contract sales and renewals
Instruct clients on the proper usage and operation of equipment
Document and maintain clients’ service logs and prepare reports for product failure analysis and serviceability issues
Escalate issues to relevant engineering teams
Manage daily schedule while maintaining proper and timely communications with customers, dispatch, managers, regional, and cross-functional teams
Adhere to Good Practice (GxP) regulations by strictly following Standard Operating Procedures (SOPs) and maintaining accurate and complete documentation, ensuring rigorous quality control
Complete all required training and meet individual job requirements to contribute to the overall compliance of the organization
Commit to continuous improvement and compliance with regulatory requirements

Skills

Key technologies and capabilities for this role

troubleshootingdiagnosticsequipment repairpreventative maintenanceequipment installationequipment upgradestechnical analysiscustomer relationship managementservice documentationproduct failure analysis

Questions & Answers

Common questions about this position

What are the main responsibilities of the Field Service Engineer role?

The role involves troubleshooting, diagnosing, and repairing Alcon surgical equipment, performing preventative maintenance, installations, and upgrades, while managing customer relationships and ensuring compliance with GxP regulations.

Is this a remote position or does it require travel?

This information is not specified in the job description.

What salary or compensation does this role offer?

This information is not specified in the job description.

What is the company culture like at Alcon?

Alcon fosters an inclusive culture, recognizing contributions and offering career growth opportunities, with a passion for enhancing sight, fearless innovation, and swift action to impact global eye health.

What skills make a strong candidate for this position?

Strong candidates need advanced technical knowledge, analytical skills, self-direction, experience with equipment troubleshooting and repair, and the ability to build customer relationships while adhering to GxP regulations and SOPs.

Alcon

Specializes in eye care products and solutions

About Alcon

Alcon specializes in eye care products and vision solutions aimed at improving people's quality of life through better vision. Their product offerings include solutions for cataract surgery, retinal health, and contact lenses. Alcon's products work by utilizing advanced technology and research to provide effective treatments and aids for various eye conditions. What sets Alcon apart from its competitors is its strong emphasis on research and development, ensuring that they remain leaders in the eye care industry. The company's goal is to enhance vision and overall quality of life for individuals while promoting a diverse and inclusive workplace.

Geneva, SwitzerlandHeadquarters

1945Year Founded

IPOCompany Stage

Social Impact, HealthcareIndustries

10,001+Employees

Benefits

Medical, dental, & vision coverage

HSA Medical Plan

PTO

Paid Parental leave

401k

Retirement Plan Company Contribution

Low payroll deductions

Tuition Reimbursement Program

Annual Bonus

Free Family Contact Lens Program

12 Company Paid Holidays

Risks

FDA recall of contact lenses may harm Alcon's reputation and financial standing.

Antitrust case denial could lead to legal challenges and financial penalties.

Innovative competitors like Signal12 threaten Alcon's market share in eye care.

Differentiation

Alcon leads in eye care with a broad product portfolio and global reach.

The company invests heavily in R&D, ensuring cutting-edge vision solutions.

Alcon's commitment to diversity and inclusion strengthens its corporate culture.

Upsides

Acquisition of BELKIN Vision enhances Alcon's glaucoma treatment options with DSLT technology.

Orbis Flying Eye Hospital project boosts Alcon's global presence and eye care standards.

Recognition as a top employer in Singapore attracts and retains top talent.

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