Field Service Engineer at Thermo Fisher Scientific

Spain

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Scientific Instruments, Laboratory EquipmentIndustries

Requirements

Professional background in Chemistry/Engineering or related subjects
Minimum 2-5 years experience servicing analytical equipment or equivalent applications specialist experience
Strong problem solving skills
Good verbal and written communication skills, ability to work across all levels, functions and regions
Proven interpersonal skills with the ability to handle multiple tasks with different priorities
Excellent interpersonal, self-motivational and negotiating skills
PC skills
Driving License
Good English skills, both verbal and written
Willingness to travel mainly within the appointed region but frequently as well through Europe/European Territory. For training or special calls, international traveling including all EMEA Territory and the US is required

Responsibilities

Performs all Service Activities (Installation including related customer introduction, Repairs, Maintenance Services, Validation Services, Depot Repair, Hot Lines etc.) on Chrom & TEA products in line with internal rules and customer regulations
Assure responsive telephone support and diagnostic as well as on-site Services to exceed the customer’s expectation and making them successful by using TMO instruments
Actively promote our contract products
Always ensure highest professional relationship with our customer base to achieve customer loyalty and bring up issues if necessary to solve critical tasks in the fastest way possible. Follow our ethical business conduct guidance
Is responsible to handle the company’s assets provided, such as Car Stock/Inventory of Parts, Computer, Telephone, general Tools, Software, Company Car, Manuals etc
Optimize the own work schedule by coordinating with all the necessary partners for service planning/scheduling (Dispatching function, Team Leader, others)
Is responsible to report accurate and timely of all activities as required (e.g. Field Service Reports, Expense Reports, etc.)
Assures alignment of all activities at the customer site with the rest of TMO and advises other part of TMO of important information with respect to our customers (e.g. information about new purchases to sales/lead generation)

Skills

Key technologies and capabilities for this role

Field ServiceInstallationRepairsMaintenanceValidation ServicesChromatographyTEA ProductsDiagnostic SupportCustomer SupportInventory ManagementService Reporting

Questions & Answers

Common questions about this position

What qualifications are required for the Field Service Engineer position?

Candidates need a professional background in Chemistry/Engineering or related subjects, minimum 2-5 years experience servicing analytical equipment or equivalent, strong problem solving skills, good verbal and written communication skills, proven interpersonal skills, PC skills, driving license, and good English skills.

Is travel required for this role?

Yes, there is a willingness to travel mainly within the appointed region but frequently through Europe/European Territory, with international travel including all EMEA Territory and the US required for training or special calls.

What is the salary or compensation for this position?

This information is not specified in the job description.

What are the non-negotiable hiring criteria?

The non-negotiable criteria are a driving license and willingness to travel mainly within the appointed region, frequently through Europe, and internationally including EMEA and the US for training or special calls.

What kind of work environment or schedule does this job involve?

It's a full-time position with a standard Monday-Friday work schedule in a laboratory setting, involving on-site services, telephone support, and travel.

Thermo Fisher Scientific

Provides life sciences products and services

About Thermo Fisher Scientific

Thermo Fisher Scientific offers a variety of products and services that support scientific research and healthcare, including laboratory equipment, reagents, and software solutions. Their products are used in applications like protein biology, real-time PCR, and sequencing, serving clients such as academic institutions and pharmaceutical companies. Unlike competitors, Thermo Fisher emphasizes customer support and education, helping clients optimize their experiments. The company's goal is to be a leading provider of life sciences solutions that contribute to a healthier and safer world.

Waltham, MassachusettsHeadquarters

1956Year Founded

$17MTotal Funding

IPOCompany Stage

Biotechnology, HealthcareIndustries

10,001+Employees

Risks

Increased competition in single-use bioprocessing may impact market share.

Sale of anatomical pathology business could create a temporary product gap.

Investment in miDiagnostics may face regulatory challenges affecting returns.

Differentiation

Thermo Fisher offers a comprehensive range of life sciences products and services.

Their well-known brands include Thermo Scientific, Applied Biosystems, and Invitrogen.

They provide strong customer support and educational resources to optimize client workflows.

Upsides

Expansion of biologics production facility enhances capacity for precision biologics monitoring.

Investment in miDiagnostics aligns with demand for rapid diagnostic solutions in BioPharma.

Collaboration with Mainz Biomed positions them in the growing cancer detection market.

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