Field Service Engineer (2+ years) at Medtronic

Cleveland, Ohio, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Medical DevicesIndustries

Requirements

Reside in Cleveland, Pittsburgh, Texas (Houston), Maryland (Baltimore), Minnesota (city of Rochester), Minneapolis, MN, or Rhode Island (city of Providence)
High school diploma or equivalent (United States), vocational or technical education or certification (all other countries)
Relevant experience as technician, clinical field service, or clinical customer support experience
Level II: Minimum of 2 years of relevant experience
Level III: Minimum of 4 years of clinical field service, technical internship, or clinical customer support experience
Level IV: Minimum of 8 years of clinical field service, technical internship, or clinical customer support experience
Hands-on experience with medical equipment to quickly find solutions to complex situations
Ability to troubleshoot with technical skills, creativity, and high discipline
Ability to read and understand schematics and engineering drawings
Excellent analytical and communication skills with the ability to communicate complex technical issues in an easy-to-understand manner
Responsive problem solver and action-oriented in resolving customer issues and meeting customer requirements
Ability to apply engineering principles such as electrical, mechanical, thermodynamic, and biomedical

Responsibilities

Provide technical support and service for Medtronic Hugo systems at customer sites/medical centers
Install, operate, maintain, repair, and modify equipment
Evaluate customer biomedical equipment issues
Troubleshoot and diagnose malfunctions to eliminate problems in minimum time
Implement appropriate repairs on devices
Perform a variety of maintenance and technical support on products such as equipment, integrated systems, subsystems, and software at customer and/or field locations
Analyze and evaluate products and related performance
Install, upgrade, and remove products ensuring coordinative engineering field change
Provide onsite training to healthcare professionals and customer support personnel
Gather feedback on product performance
Communicate with various internal and external teams, such as Biomedical Technicians
Maintain effective customer communications and relations

Skills

Field Service

Medical Equipment Repair

Troubleshooting

Installation

Maintenance

Biomedical Equipment

Training

Customer Support

Hugo Systems

Product Feedback

Medtronic

Develops and manufactures medical devices and therapies

About Medtronic

Medtronic provides medical technology, services, and solutions to improve patient care. The company develops a variety of medical devices, including pacemakers, insulin pumps, surgical tools, and neurostimulation devices, which help diagnose, prevent, and treat chronic diseases. These products are used by hospitals, clinics, and healthcare professionals around the world. Medtronic stands out from competitors by investing significantly in research and development to create new products and offering additional services like training and patient management programs. The goal of Medtronic is to enhance patient outcomes and lower healthcare costs through its comprehensive range of medical solutions.

Fridley, MinnesotaHeadquarters

1949Year Founded

$3.2MTotal Funding

IPOCompany Stage

Biotechnology, HealthcareIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Health Savings Account/Flexible Spending Account

Unlimited Paid Time Off

Paid Vacation

Paid Sick Leave

Paid Holidays

401(k) Retirement Plan

401(k) Company Match

Employee Stock Purchase Plan

Employee Assistance Program

Wellness Program

Risks

Emerging competitors like Fire1 threaten Medtronic's heart failure management market share.

Spine biologics market growth may attract new entrants, increasing competition for Medtronic.

Recent IPOs in medtech indicate rising competition, challenging Medtronic's market position.

Differentiation

Medtronic's diverse product range spans cardiovascular, diabetes, neurological, and surgical technologies.

The company invests heavily in R&D to drive innovation in medical devices.

Medtronic offers comprehensive services, including training and technical support, enhancing product value.

Upsides

Exclusive deal with Kuros enhances Medtronic's orthopedic portfolio and market share.

Growing spine biologics market offers expansion opportunities in spinal fusion and regenerative medicine.

Balloon catheters market growth aligns with Medtronic's recent product launches, boosting cardiovascular presence.

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