Field Operations Representative - Thai speaker at Remitly

Tel Aviv-Yafo, Tel Aviv District, Israel

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Fintech, Financial ServicesIndustries

Requirements

Excellent written and verbal communication skills in Thai and English – Mandatory
Driver’s license - a must
Flexibility in working hours is required
Ability to work independently and under pressure
Excellent communication skills
Proficient in all MS Office products
Enjoy working as part of a team
Hebrew – an advantage

Responsibilities

Achieving monthly targets - convert cardholders to money remittances
Field meetings with potential customers
Working in collaboration with the Back Office team
Multitask between different communication channels
Provide answers by identifying problems, researching, and guiding the customer through the correct steps

Skills

Key technologies and capabilities for this role

ThaiEnglishVerbal CommunicationWritten CommunicationCustomer ServiceField OperationsMultitaskingSales TargetsCustomer Guidance

Questions & Answers

Common questions about this position

What is the work arrangement for this role?

This is a field position requiring daily travels, with a connected work culture of 3 days in the office and 2 days remote for most roles, though managers may set higher office expectations based on team needs.

What are the key requirements for this position?

Candidates must have excellent written and verbal communication skills in Thai and English, a driver's license, flexibility in working hours, ability to work independently under pressure, proficiency in MS Office, and enjoyment of teamwork; Hebrew is an advantage.

What benefits does this position offer?

The position includes a car and other benefits.

What is the company culture like at Remitly?

Remitly fosters a connected work culture that drives innovation through in-person collaboration, with a flexible environment, opportunities for career growth, and a passionate team in Israel that pushes forward and aims for the stars.

What makes a strong candidate for this role?

A strong candidate is passionate about building meaningful products with real impact, excels in Thai and English communication, holds a driver's license, thrives independently under pressure, and enjoys teamwork in a flexible, high-energy environment.

Remitly

International money transfer for immigrants

About Remitly

Remitly focuses on international money transfers, helping immigrants send money to their families quickly and securely at lower costs than traditional banks. The company charges transaction fees and earns from the exchange rate margin, offering various transfer options like bank deposits and cash pickups. Remitly enhances user experience through its website and mobile app, allowing real-time tracking of transfers, and engages with immigrant communities by providing helpful resources and educational support. Its goal is to meet the unique needs of immigrants while ensuring fast, affordable, and reliable money transfer services.

Seattle, WashingtonHeadquarters

2011Year Founded

$423.9MTotal Funding

IPOCompany Stage

Fintech, Financial ServicesIndustries

1,001-5,000Employees

Benefits

Continuing Education or Travel Stipend

Office Culture

Flexible PTO, Schedules and Leaves

DEI Learning Opportunities

Community Engagement

Inclusive Benefits

Risks

Swift's integration into banks' channels poses a competitive threat to Remitly.

AI agents' rise may challenge Remitly's operational model in efficiency and cost-effectiveness.

Schall Law Firm's investigation could impact investor confidence and Remitly's reputation.

Differentiation

Remitly focuses on immigrants, offering competitive rates and fast, secure transactions.

The company leverages technology for a seamless user experience via its app and website.

Remitly engages with immigrant communities through content and educational initiatives.

Upsides

Increased digital wallet adoption in key markets expands Remitly's reach to unbanked individuals.

AI agents in operations could reduce costs and improve Remitly's efficiency.

Visa collaboration enhances Remitly's cross-border fund flow services, boosting customer satisfaction.

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