Field Operations Associate at Serve Robotics

Atlanta, Georgia, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Robotics, Delivery Services, TechnologyIndustries

Requirements

Superior organization, collaboration and problem-solving skills
Ability to keep calm under pressure with a can-do attitude to meeting challenges
Ability to work independently with little need for supervision
Available to work scheduled shifts 7 days a week, day and night
Capable of spending multiple hours on your feet and walking/biking several miles per day
Comfortable riding bicycle in city environment
Comfortable driving U-Haul sized vehicle
Valid US driver’s license
Ability to lift 70 lb
Background Check

Responsibilities

Execute commercial end-to-end deliveries with Serve robots in market
Support robots in the field and act as the point of contact for issues that might occur
Aid in deployment of robots to and from market
Uphold efforts to maintain appearance and cleanliness of robots
Help maintain a clean and safe workplace that facilitates frictionless operations
Contribute to the development of processes and routines necessary to operate robots safely
Assist development and quality assurance efforts to improve the product
Provide feedback on product, tools, or features to the development team for iteration
Act as a point of contact for Serve merchants, customers, and stakeholders
Help with day-to-day decision-making to prioritize resources and execute test plans
Provide additional ad hoc operational support to the team as necessary

Skills

Key technologies and capabilities for this role

Robotics OperationsRobot PilotingRobot DeploymentField SupportMerchant SupportProcess ImprovementProduct FeedbackDevelopment Testing

Questions & Answers

Common questions about this position

Is this position remote or onsite?

This is an onsite position.

What is the salary for this Field Operations Associate role?

This information is not specified in the job description.

What key skills are required for this role?

The role requires superior organization, collaboration, and problem-solving skills, the ability to keep calm under pressure with a can-do attitude, ability to work independently, availability for 7-day shifts day and night, and physical capability to spend multiple hours on feet walking or biking.

What is the company culture like at Serve Robotics?

The team is agile, diverse, and driven, with tech industry veterans in software, hardware, and design who solve real-world problems collaboratively and respectfully.

What makes a strong candidate for this Field Operations Associate position?

Strong candidates demonstrate superior organization, collaboration, problem-solving skills, ability to stay calm under pressure, work independently, and handle physically demanding shifts 7 days a week.

Serve Robotics

Autonomous delivery robots for food and retail

About Serve Robotics

Serve Robotics is changing the delivery industry with its self-driving robots that provide sustainable and efficient delivery solutions. Instead of using traditional vehicles, these lightweight, autonomous robots deliver small items like food and retail products, reducing carbon emissions and traffic congestion. The company operates on a delivery-as-a-service (DaaS) model, allowing businesses in the food and retail sectors to subscribe and pay based on their delivery needs. Serve Robotics aims to lead in the autonomous delivery market by offering eco-friendly solutions that enhance customer experience.

Redwood City, CaliforniaHeadquarters

2021Year Founded

$51.6MTotal Funding

POST_IPO_EQUITYCompany Stage

Food & Agriculture, Robotics & Automation, Consumer GoodsIndustries

51-200Employees

Risks

Rapid expansion may strain resources and operational capabilities.

Integration of Vebu could divert focus from core delivery services.

Over-reliance on partners like Uber and Nvidia poses potential risks.

Differentiation

Serve Robotics uses zero-emissions rovers for eco-friendly food delivery.

The company offers delivery-as-a-service with a subscription-based revenue model.

Serve Robotics integrates Vebu's Autocado for expanded automation solutions.

Upsides

Recent $80M funding supports expansion to 2,000 robots by end of 2025.

Acquisition of Vebu enhances automation offerings beyond delivery services.

Appointment of Anthony Armenta boosts AI and software capabilities.

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