Field Membership Specialist (Central/South NJ)

Princeton, New Jersey, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Wholesale, RetailIndustries

Requirements

The Field Membership Specialist must be able to support and drive membership efforts and results for assigned regions and clubs. They should be able to identify areas of opportunity and priority, coordinate and schedule visits based on role protocol, club opportunities, and business needs, and reinforce membership policies and procedures to ensure compliance with company standards. Key leadership competencies include a drive for results, accountability, collaboration, influencing without authority, excellent communication, and a focus on member service and experience. The role also requires the ability to teach, coach, and lead through training processes, support team member engagement, and drive a culture of development, strategic thinking, ethical decision-making, and engagement. Ensuring a safe and positive environment for team members and members, embracing inclusion and diversity, and acknowledging team member success are also essential.

Responsibilities

The Field Membership Specialist will spend dedicated time with operational leadership to directly influence the drive for optimum member experience and membership performance. They will coordinate and schedule visits based on role protocol, club opportunities, and business needs. This role is responsible for reinforcing membership policies and procedures to ensure compliance with company standards. Additionally, the specialist will teach, coach, and lead through the club-level training process, support team member engagement, and drive a culture of development, strategic thinking, and ethical decision-making. They will also ensure a safe and positive environment for team members and members, embrace inclusion and diversity, and acknowledge team member success. The Field Membership Specialist will guarantee service excellence through all points of contact, set service standard expectations for all team members, and provide team support and empowerment to resolve member concerns. They will lead teams to deliver GOLD club standards daily, ensuring all items are stocked, promotional plans are executed, and visible, accurate signage is maintained, along with keeping the club clean and organized.