Field Application Scientist 2

Employment Type: Full-time

Location Type: Field-based (covering South Wales and the South West of England)

Position Overview

Illumina is expanding access to genomic technology to realize health equity for billions of people worldwide. Our work enables life-changing discoveries that transform human health through early detection and diagnosis of diseases, and new treatment options for patients. Working at Illumina means being part of something bigger than yourself, with opportunities to make a difference in every role.

The UK/IRE team is seeking a Field Application Scientist (FAS) to cover South Wales and the South West of England. This is a field-based role requiring travel across the region to support customers. The FAS partners with clinical and research customers to provide technical training, troubleshooting, and complaint resolution. This position serves as a scientific consultant during pre- and post-sales activities and collaborates with the commercial team to maximize sales growth and customer satisfaction.

Responsibilities

• Coordinating new installations, including facility inspections, instrument validation, and customer training.
• Reviewing and approving the operational quality of equipment.
• Instructing customers on the operation and maintenance of systems.
• Troubleshooting issues related to user technical skills, biochemistry/assay design, experimental design, software, and instruments.
• Interpreting customer needs and identifying responsibility for problem resolution (sales, engineering, or other personnel).
• Developing and maintaining positive relationships with customers in the assigned territory.
• Helping to maintain and increase product usage, supporting key account and strategic sales efforts through technical presentations and demonstrations.
• Attending quarterly business reviews.
• Assisting sales and marketing on new strategic sales initiatives requiring technical depth and market knowledge.
• Developing and improving key company processes that support building a world-class customer support organization.
• Managing the elevation process for application issues with customers' instruments, customer issues, and kit issues.

Requirements

• Bachelor’s degree in Chemistry, Biochemistry, Molecular Biology, or Genetics required, plus 2+ years of related experience OR an advanced degree without experience.
• Considerable experience using Genotyping and/or Sequencing technologies is highly desirable.
• Previous biotech experience is beneficial.
• Troubleshooting skills.
• Strong communication skills.
• Time management abilities.
• Situational awareness.
• Poise under pressure.
• Collaboration skills.
• Commercially minded approach.
• Ability to build and maintain strong relationships across territory Service and Support teams, Marketing, Sales, Customer Service, and Quality organizations.

Why Illumina?

Illumina is at the forefront of bringing whole genome sequencing into healthcare, driving the adoption of sequencing in the diagnosis of rare disease and emerging cancer applications. Our employees are deeply passionate about improving lives through our work. Illumina's employee benefits are industry-leading and include flexible time off, private medical insurance, compassion and care time off, leisure travel insurance, pension, employee stock purchasing program, volunteer time off, and much more.

Application Instructions

Please refer to the original job posting for specific application instructions.