Field Account Services Representative (1 Year Cat Contract) at Caterpillar Inc.

Jakarta, Jakarta, Indonesia

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Financial Services, ManufacturingIndustries

Requirements

Knowledge of and ability to apply collection and recovery techniques and procedures
Ability to participate in process improvement via continuous improvement methodology
Ability to perform duties and responsibilities with limited supervision
Ability to handle complaint resolution on complex issues with limited assistance, in most cases or direct to appropriate level as necessary
Knowledge of and ability to apply effective written and verbal communication skills and willingness to develop presentation skills
Ability to analyse and recommend contracts for settlement of outstanding and late charge
Knowledge of and ability to apply math computation skills
Knowledge of and ability to apply data collection and analysis skills
Ability to plan and facilitate meetings with limited assistance
Knowledge of customer protection and collection ethics by financial services authority (OJK)
Knowledge of marketing and customer service concepts and techniques
Knowledge of finance lease products
Knowledge of financial services laws and regulations
Knowledge of and the ability to apply financing and taxation principles
Knowledge of financing and leasing documentation principles
Knowledge of billing and invoicing concepts
Knowledge of all filing requirements and the applicability to bankruptcy laws and regulations
Ability to sit, focus on computer screen, and type on a keyboard, and make contact with customers via telephone system for long periods of time (at least 2 hours)
A 4-year college or university degree in any discipline (top candidates)

Responsibilities

Collects delinquent and deficiency or write-downs contracts through any valid communication means and field visits
Recommends and conducts equipment repossessions, which includes arranging legal correspondence and transportation and safe storage of the equipment
Reports recovery collection results and recommends settlement proposal
Develops and nurtures a strong working relationship with repossession vendors and outside counsels for assigned deficiency recovery portfolio
Follow up, coordinates timely resolution, and escalation of long-outstanding deficiency accounts collection
Reports individual collection activities to the Manager on regular basis and as requested
Provide status update and/or historical reporting as required through internal reporting system and to management on collection activities at account level
May provide timely reporting of repossessed assets or accounts and deficiency accounts being referred for legal action to other business units as required, including Special Accounts, Remarketing and Legal
Understands the established continuous improvement objectives for the department. Measures progress toward the continuous improvement standards and ensure that the necessary measurements are maintained. Participates in the resolution of any identified problems. Analyses data and makes all business decisions based on such analysis
Understands the Harassment policy of the company and is responsible for its application in all aspects of employment

Skills

Accounts Receivable

Delinquent Collections

Repossessions

Vendor Management

Deficiency Recovery

Equipment Recovery

Legal Coordination

Reporting

Continuous Improvement

Caterpillar Inc.

Manufactures heavy machinery for various industries

About Caterpillar Inc.

Caterpillar Inc. designs and manufactures heavy machinery and equipment for industries such as construction, mining, energy, and rail. Their products include a wide range of machinery and engines that help clients complete large-scale projects. Caterpillar's equipment works by providing powerful tools that can perform tasks like digging, lifting, and transporting materials. What sets Caterpillar apart from its competitors is its strong aftermarket support, which includes maintenance and repair services, ensuring that their machinery remains efficient and reliable over time. The company's goal is to deliver high-quality products while also focusing on sustainability and community development through initiatives that improve education and reduce poverty.

Irving, TexasHeadquarters

1925Year Founded

$143.5KTotal Funding

IPOCompany Stage

Industrial & Manufacturing, Social Impact, AI & Machine LearningIndustries

10,001+Employees

Benefits

Annual incentive bonus plan

Medical, dental, and vision coverage

Paid time off plan (Vacation, Holiday, Volunteer, Etc.)

401k savings plan

Health savings account (HSA)

Flexible spending accounts (FSAs)

Disability benefits

Life Insurance

Parental leave

Healthy Lifestyle Programs

Employee Assistance Programs

Voluntary Benefits and Employee Discounts

Tuition Reimbursement

Career Development

Risks

Closure of Aurora office may impact regional economy and Caterpillar's reputation.

Partnership with Anti Social Social Club could dilute Caterpillar's industrial brand focus.

Advanced technology in Cat D8 dozer may face resistance from traditional customers.

Differentiation

Caterpillar's century-long history underscores its reliability and industry leadership.

The company integrates AI and IoT to enhance machinery performance and customer satisfaction.

Caterpillar's strong aftermarket services ensure product longevity and operational efficiency.

Upsides

Growing demand for autonomous equipment boosts Caterpillar's innovation in heavy machinery.

Expansion of 5G networks enhances Caterpillar's remote operation capabilities, improving safety.

Caterpillar's commitment to sustainability aligns with the global shift towards eco-friendly practices.

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