Expert Team, Defect Reproduction at Filevine

Salt Lake City, Utah, United States

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Legal Technology, SaaSIndustries

Requirements

In office position
Bachelor's degree
2+ years of Excel/SQL/API or equivalent experience
2+ years Low-code/Declarative development experience or equivalent experience
Excellent verbal and written communication
A history of creative pursuits and curiosity (strongly preferred)
Ability to independently manage competing customer priorities and initiatives with limited structure
Comprehensive product knowledge across the Filevine family of products

Responsibilities

Play a lead role in issue remediation and convey unyielding accountability for assigned issues
Work with assigned team to thoroughly understand the product's native capability and test possible defects
Work directly with customers to investigate and resolve technical issues and help Product Owners understand their customer needs
Convey results of defect reproduction to assigned team to assist in solutioning and memorialize findings and present to wider Expert teams, Partners, Sales Engineering, etc
Maintain comprehensive product knowledge across the Filevine family of products
Support other expert teams and expert roles as needed
Occasional travel as needed

Skills

Key technologies and capabilities for this role

Defect ReproductionBug RecreationTechnical TroubleshootingSoftware TestingCustomer SupportTechnical DocumentationVideo DocumentationEscalated Problem SolvingProduct Expertise

Questions & Answers

Common questions about this position

What is the salary for this position?

This information is not specified in the job description.

Is this a remote position or what is the location requirement?

This information is not specified in the job description.

What skills are required for the Expert Team, Defect Reproduction role?

Comprehensive product knowledge across the Filevine family of products is required, along with the ability to thoroughly understand the product's native capability, test possible defects, and provide clear, focused defect reproduction without theorizing.

What is the company culture like at Filevine?

Filevine is known for its team of extraordinary and passionate professionals who love working together to help organizations thrive, with a focus on intuitive, streamlined technology and a reputation as one of the most innovative and fastest-growing tech companies.

What makes a strong candidate for this defect reproduction role?

A strong candidate provides clear, focused guidance for defect reproduction to enable surgical fixes, avoids theorizing or commingling defects, demonstrates comprehensive product knowledge, and shows unyielding accountability while working directly with customers.

Filevine

AI-powered platform for legal operations

About Filevine

Filevine provides an AI-powered legal technology platform designed to improve the efficiency of law firms. The software suite, developed by legal professionals, includes features that reduce repetitive tasks, assist in drafting documents using case data, and offer customizable settings for document management. It also includes tools for invoicing, timesheet review, and time tracking, which help law firms streamline their workflows and save resources. Additionally, Filevine offers AI-enhanced intake and lead management tools that assist firms in converting leads into clients and optimizing marketing efforts. The platform features eSignature capabilities for easy document management and signing. Unlike many competitors, Filevine integrates advanced AI functionalities, allowing users to generate demand letters and gain real-time insights from documents. The goal of Filevine is to empower law firms of all sizes to operate more efficiently and effectively through technology.

Provo, UtahHeadquarters

2015Year Founded

$414MTotal Funding

SERIES_DCompany Stage

AI & Machine Learning, LegalIndustries

501-1,000Employees

Benefits

Medical, dental, & vision insurance

Parental leave

Disability insurance

Ergonomic and height-adjustable workstations

Weekly taco lunches

Flexible hybrid work schedules

Risks

Increased competition from similar AI-powered legal tech startups may affect market share.

Data privacy concerns with AI and third-party platforms could lead to regulatory issues.

Economic downturns may reduce law firms' spending on legal technology solutions.

Differentiation

Filevine offers a comprehensive AI-powered platform tailored for legal professionals.

The platform integrates real-time data analytics for enhanced decision-making in law firms.

Filevine's eSignature and document management tools streamline legal workflows efficiently.

Upsides

Filevine's AI tools improve lead conversion and client acquisition for law firms.

The partnership with Domo enhances operational efficiency through actionable data insights.

Filevine's comprehensive billing and payments platform strengthens its end-to-end solution offering.

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