Senior Community Manager, Growth & Retention
HackerOne$129,000 - $158,000/year
Full Time
Senior (5 to 8 years)
Not SpecifiedCompensation
Entry Level & New GradExperience Level
Full TimeJob Type
NoVisa
Real Estate, Student HousingIndustries
Requirements
- Eligible to work in the United States (no visa sponsorship)
- Customer-centric mindset
- Agility & flexibility with a frequently changing environment
- Great communication & interpersonal skills with a diverse population
- Reliability & self-discipline
- Availability to work during summer, holidays, and Turn periods
- Exceptional interpersonal and problem-solving skills
- Stellar work ethic
Responsibilities
- Prioritize interactions and communication with customers
- Provide community and amenity tours
- Provide feedback on sales barriers and customer objections to management team
- Execute sales and engagement initiatives as outlined by management
- Provide recommendations on local marketing opportunities and messaging
- Assist with social media and communication on various platforms to engage customers
- Assist with planning, promoting and executing customer experience initiatives, engagement initiatives, and additional marketing opportunities
- Always represent the community positively and professionally, both in and out of the office
- Demonstrate proficiency with general community, market and policy knowledge
- Log, file and retrieve customer packages
- Assist with general housekeeping involved with opening, closing and maintaining the office, clubhouse, grounds and amenities
- Schedule and follow up on maintenance requests to aid in timely resolutions
- Maintain office organization and cleanliness
- Assist with after-hours lock out duties as required
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
What benefits are offered for the Experience Team Member role?
Benefits include a discretionary annual bonus, paid time off, health, dental, and vision insurance, 401k matching, paid maternal and parental leave, and learning reimbursement opportunities.
Is this a remote position, or where will I be working?
The job location is at the assigned property with working hours consisting of daytime business hours and after-hour on-call rotation.
What skills are required for the Experience Team Member position?
Required skills include a customer-centric mindset, agility and flexibility in a changing environment, great communication and interpersonal skills with diverse populations, reliability and self-discipline, and availability to work during summer, holidays, and Turn periods.
What is the work environment like at The Scion Group?
The role thrives in a fast-paced, agile, collegiate environment focused on exceptional customer experience, relationship building, and community partnerships.
What makes a strong candidate for this Experience Team Member role?
Strong candidates demonstrate a customer-centric mindset, exceptional interpersonal and problem-solving skills, a stellar work ethic, and flexibility to work in a fast-paced environment including summers, holidays, and after-hours on-call.
The Scion Group
Owns, operates, and advises student housing
About The Scion Group
The Scion Group focuses on improving the residential experience for students in both on-campus and off-campus housing. They own, operate, and advise on student housing properties, catering to a wide range of student needs through four distinct brands. This approach allows them to provide living solutions that vary from budget-friendly to luxurious options. Their revenue primarily comes from rental payments from students living in their properties, as well as advisory services offered to universities and property owners looking to enhance their student housing offerings. What sets Scion apart from competitors is their commitment to tailoring solutions to the specific needs of each community, ensuring a local impact while maintaining a national presence. The goal of The Scion Group is to redefine student living by raising the standard of accommodations and services available to students.
Chicago, IllinoisHeadquarters
1999Year Founded
VENTURE_UNKNOWNCompany Stage
Consulting, Real EstateIndustries
501-1,000Employees
Risks
Rising interest rates could impact Scion's growth strategy.
Increased competition may pressure Scion to lower rental prices.
Remote learning trends could reduce demand for student housing.
Differentiation
Scion operates four unique brands catering to diverse student housing needs.
They offer tailored living solutions from budget-friendly to luxurious accommodations.
Scion provides advisory services to improve student housing standards across campuses.
Upsides
Growing demand for sustainable housing enhances Scion's market appeal.
Hybrid learning models increase demand for flexible living arrangements.
Smart home technologies offer opportunities to enhance Scion's properties.
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