Executive Security Center Operator at RPS North America

Sunnyvale, California, United States

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$90,000 – $100,000Compensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

NoVisa

SecurityIndustries

Requirements

Must be eligible for employment within the United States
On-site duty requirement in a Surefox office location, either San Francisco or Sunnyvale
Must be willing to work weekends, holidays, and adjust schedule as needed to meet operational demands
Must be willing and able to travel to client/company sites as needed
Due to the nature of the role, flexible time away is not available; coordinated time off with counterparts is essential to ensure continuous coverage
Must have Associates Degree or equivalent
2-5 years of work experience in program/project management or similar role
Must be able to pass an extensive background check and drug screening
Must display a high degree of proficiency with G-Suite & Microsoft Office
Experience interfacing with clients & providing long-term solutions in support of physical security operations
Excellent written & interpersonal communication skills that can be applied across the organization to include the executive team
Ability to effectively communicate with people at all levels and from various backgrounds
Must have good judgment skills with the ability to make timely and sound decisions
Ability to react to last-minute changes and resolve unexpected issues promptly

Responsibilities

Serve as an ESC Operator for designated shifts, providing real-time monitoring and response
Provide administrative and program support to guard forces across accounts
Receive incoming calls to the ESC to assist with all aspects of Hardware staffing needs (RST, EP, ODO)
Collaborate on developing and implementing policies and procedures for the ESC
Design and deliver comprehensive training programs for ESC personnel
Ensure accurate timekeeping records for all Hardware personnel and create audit reports to identify discrepancies
Conduct timecard closeouts, including reviews for early, late, or empty timecards
Utilize timekeeping data to inform recruitment and retention strategies
Analyze attendance data and schedules to ensure optimal coverage across programs
Independently develop and manage complex projects, or take on those assigned by senior management
Exercise judgment and offer insight for operational and strategic decisions
Provide detailed reports and relevant Key Performance Indicator (KPI) metrics to leadership, and assist with the creation and delivery of Quarterly Business Reports (QBRs) for accounts assigned to the GSOC

Skills

Key technologies and capabilities for this role

Real-time MonitoringIncident ResponseAdministrative SupportTraining DesignPolicy DevelopmentTimekeeping ManagementAudit ReportingTimecard CloseoutsProgram SupportHardware Staffing

Questions & Answers

Common questions about this position

What is the salary range for the Executive Security Center Operator position?

The base hourly rate is $44.29/hr with a salary range of $90,000 - $100,000 annual.

Is this position remote or onsite, and where?

This is an onsite position requiring work in a Surefox office location in either San Francisco or Sunnyvale.

What are the key requirements for this role?

Candidates must be eligible for US employment, have leadership experience and strong organizational skills, be willing to work weekends/holidays with schedule flexibility, and travel as needed.

What is the company culture like at Surefox North America?

Surefox North America is a veteran-owned company that strives to create a diverse and unique culture of trained and talented individuals, encouraging veterans and military reserve candidates to apply.

What shift schedule does this position require?

The position involves 12-hour shifts from 1800-0600 PST, including weekends and holidays, with schedule adjustments as needed and no flexible time away.

RPS North America

Global consulting firm for diverse sectors

About RPS North America

RPS North America provides consulting and advisory services across various sectors, including property, energy, transport, defense, government services, and water resources. The company helps clients, which range from large corporations to non-profits, navigate complex challenges and achieve regulatory compliance through a wide array of services. These services include management consulting, environmental consulting, project management, and digital solutions, among others. RPS North America stands out from its competitors by leveraging its deep expertise and global presence to deliver tailored solutions that meet specific client needs. The company's goal is to drive sustainable growth and address critical issues such as infrastructure development and risk management, ensuring a consistent demand for its high-value services.

Delft, NetherlandsHeadquarters

1970Year Founded

$31.5KTotal Funding

ACQUISITIONCompany Stage

Consulting, Energy, Enterprise SoftwareIndustries

5,001-10,000Employees

Risks

Increased competition from AECOM with new regional director.

Acquisition by Tetra Tech may impact client relationships.

Internal competition from NEO Material Development Kit could cause brand confusion.

Differentiation

RPS Group offers a wide range of consulting and advisory services.

The company has a strong focus on sustainability and environmental consulting.

RPS leverages its global presence and multidisciplinary teams for tailored solutions.

Upsides

Increased demand for environmental consulting due to global sustainability focus.

Growing interest in digital transformation aligns with RPS's expertise.

Expansion of green finance offers new project opportunities for RPS.

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