Executive Assistant to the Chief Customer & Marketing Officer (CCMO) (Temporary position) at FreshBooks

San Mateo, California, United States

Apply Now

Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

SaaS, Technology, Customer ExperienceIndustries

Requirements

Senior-level experience as an Executive Assistant supporting CXO leaders in a global, fast-paced SaaS environment
Proven ability to provide strategic, operational, and administrative support to high-level executives and cross-functional teams
Demonstrated experience thriving in globally distributed organizations, managing internal and external priorities
Expertise in prioritizing and managing executive calendars, including balancing customer engagements, internal presence, and global time zones
Ability to act as a trusted advisor and partner, anticipating needs and driving execution on critical priorities
Skill in building trusted relationships with internal partners (e.g., revenue operations, finance, HR) and understanding key customers
Capability to help executives stay connected and visible to their teams while managing high external demands
Proficiency in setting clear expectations for meetings (e.g., purpose: decide, align, explore) and determining when live discussion vs. asynchronous channels are appropriate
Experience serving as a liaison between executives, leadership teams (e.g., global Integrated Customer Group), and cross-functional partners
Strong judgment to distinguish true urgencies, ensure preparation and follow-up for engagements, and handle highly confidential information with discretion
Expertise in managing global travel and communications
Availability for hybrid role based in San Mateo, CA or Bellevue, WA, with in-office presence three days per week (Tuesday-Thursday)

Responsibilities

Provide strategic, operational, and administrative support to the Chief Customer & Marketing Officer (CCMO)
Manage the CCMO’s calendar expertly, prioritizing to keep focus on business goals, vision, and rhythm
Coordinate global travel and communications, balancing customer engagements, internal team presence, and employee community engagement
Build deep understanding of Freshworks’ goals to enable the CCMO and Integrated Customer Group (ICG) leadership team to operate effectively
Foster trusted relationships with internal partners (e.g., revenue operations, finance, HR) and key customers
Facilitate meaningful internal engagement and visibility for the CCMO with their global teams
Set clear expectations for stakeholder meeting requests, clarifying purpose and optimizing discussion formats
Act as liaison between the CCMO, global ICG leadership team, and cross-functional partners (e.g., Finance, Revenue Operations)
Distinguish urgencies, ensure appropriate preparation and follow-up for engagements
Handle highly confidential information with discretion and sound judgment
Anticipate needs and drive execution on critical priorities

Skills

Executive Support

Administrative Support

Strategic Planning

Operational Support

CXO Support

Cross-Functional Collaboration

Global Team Management

SaaS Environment

FreshBooks

Cloud-based accounting software for businesses

About FreshBooks

FreshBooks provides cloud-based accounting software aimed at simplifying financial management for small to medium-sized businesses and self-employed professionals. The software allows users to efficiently track expenses, time, and invoices, making it accessible even for those without accounting experience. Users subscribe to the service with various pricing tiers, and they can take advantage of a 30-day money-back guarantee and an 80% discount for the first four months. FreshBooks stands out from competitors by offering a user-friendly interface and mobile accessibility, enabling users to manage their finances on the go. The company's goal is to help business owners and accountants streamline their financial processes, improve organization, and enhance client relationships.

Toronto, CanadaHeadquarters

2003Year Founded

$149.6MTotal Funding

DEBTCompany Stage

Consumer Software, FintechIndustries

201-500Employees

Benefits

Health Insurance

Dental Insurance

401(k) Company Match

Stock Options

Unlimited Paid Time Off

Parental Leave

Home Office Stipend

Professional Development Budget

Risks

Increased competition from market leaders may impact FreshBooks' market share.

Dependency on Stripe's technology could pose risks if Stripe faces issues.

Economic downturns may threaten FreshBooks' subscription-based revenue model.

Differentiation

FreshBooks offers a user-friendly platform for non-accountants, simplifying financial management.

The company provides mobile-friendly solutions, catering to the rise of remote work.

FreshBooks' integration with Shopify enhances e-commerce capabilities for online businesses.

Upsides

FreshBooks' subscription model aligns with industry trends, boosting customer acquisition and retention.

The expansion of Stripe Connect features enhances FreshBooks Payments, improving payment processing.

AI-driven financial analytics tools can provide predictive insights, enhancing decision-making.

Land your dream remote job 3x faster with AI

Try Jobo Free