Executive Assistant at ASAPP

New York, New York, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, AIIndustries

Requirements

At least two years of experience as an Executive Assistant in a fast-paced environment, supporting a senior executive
Heavy calendar, travel, and meeting planning experience
Proven ability to successfully balance and prioritize multiple tasks and projects simultaneously
Ability to anticipate the needs of leadership members before and during each workday
Excellent judgment while handling highly confidential information
Excellent written and verbal communication skills
Strong emotional intelligence, self awareness and professional maturity
Excellent Mac skills
Experience with Google Calendar and Google Meet video conferencing
Experience organizing company events (preferred, not required)

Responsibilities

Own calendar management to ensure a productive workflow of the day's activities for leadership members
Extensive scheduling (via Google Calendar), monitoring, and prioritizing of the day-to-day incoming communications
Coordinate internal and external meetings, logistics, agendas, and communications
Handle all travel arrangements including flights, hotels, ground transportation, etc
Provide expense support (via Ramp)
Greet and assist customers, candidates, and visitors to the NYC office
Maintain office security by following safety procedures and controlling access via answering incoming phone calls
Serve as the point of contact for vendors (e.g. janitorial, food/beverage, repairs) regarding daily office maintenance and events
Partner with People and IT teams to assist with new employee seating assignment and desk setup
Maintain mailroom and office supplies, and keep the office stocked with food, snacks and pantry supplies

Skills

Calendar Management

Google Calendar

Scheduling

Travel Arrangements

Expense Management

Ramp

Office Management

Vendor Coordination

ASAPP

AI tools for enhancing customer service

About ASAPP

ASAPP provides AI-powered tools to improve customer service operations. Their main product is a conversational AI voice and chat agent that accurately transcribes calls, automates call summaries, and generates automated responses to enhance agent productivity. Targeting businesses with high volumes of customer interactions, such as call centers and support departments, ASAPP operates in the customer experience market, which is growing as companies focus on customer satisfaction. They offer their services through a subscription model, allowing clients to access their tools while ensuring ongoing updates. ASAPP's goal is to enhance human performance in customer service by addressing inefficiencies and providing insights that help businesses make informed decisions and improve customer experiences.

New York City, New YorkHeadquarters

2014Year Founded

$369.6MTotal Funding

SERIES_CCompany Stage

Enterprise Software, AI & Machine LearningIndustries

201-500Employees

Benefits

Learning & Development

Comprehensive Health Benefits

Daily Catered Meals

Vacation

401K Program

Family Leave

Risks

Emerging AI startups could erode ASAPP's market share with similar solutions.

Rapid AI advancements may lead to obsolescence if ASAPP doesn't innovate.

Data privacy concerns and regulatory scrutiny could impact ASAPP's operations and client trust.

Differentiation

ASAPP's AI Native products enhance productivity by automating workflows and augmenting human activity.

The CXP platform provides real-time guidance for customer care and sales agents.

ASAPP's machine learning models continuously learn from interactions, improving agent performance without manual programming.

Upsides

CoachingAI automates quality assurance, allowing supervisors to focus on agent coaching.

Frank Slootman's board membership could enhance ASAPP's strategic market positioning.

AutoTranscribe's high accuracy improves contact center efficiency by reducing transcription errors.

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