Executive, Analytics & Insights - Retail Vertical at Nielsen

Pasig, Metro Manila, Philippines

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, Market ResearchIndustries

Requirements

Fresh Graduates or Early Career Applicants are encouraged to apply
At least a bachelor's degree, preferably in business, economics, mathematics, data analytics, statistics, or equivalent
6 months to 1 year work experience, preferably within consumer or trade marketing, analytics and insights or market research
Knowledge of the Consumer-Packaged Goods (CPG) industry
Knowledge of research techniques and methodologies would be an advantage
Excellent analytical skills
Excellent communication skills and presentation skills
An ability to work independently and in a team
Good interpersonal skills
Fluent in spoken and written English
Must be physically located within Philippines and a Country/Region Resident

Responsibilities

Guarantee customer satisfaction through implementation of modern and agile customer service aligned to expectations and position responsibilities
Ensure delivery of value analysis in a timely manner, aligned with strategic business priorities in the Account Plan
Support generation of thought leadership materials
Support account executives in building materials for new conversations with prospect clients
Make use of the CX platform in presentations and incorporate guided analytics to promote self-service in clients
Ensure implementation of CSO 2.0 tool to standardize and document customer requests
Control internal work times using time tracker
Map all deliverables committed to with the customer
Achieve transparency in responses, commitments, and constant communication
Fulfill the service model agreed with the client (service mix)
For small clients (less tiered D or Bronze), serve as direct point of contact and escalate issues to AD
Comply with internal training and certification process (onboarding and NielsenIQ academy)
Incorporate service code and golden rules in day-to-day business
Manage own career path
Promote self-service to customers
Promote use and application of CX (data pull, reporting, guided analytics for business issues)
Promote use of CSO for quality issues, special requirements, and NielsenIQ knowledge
Plan trainings with clients to ensure promotion points

Skills

Analytics

Insights

Customer Service

Service Management

Governance

CX Platform

Guided Analytics

CSO 2.0

Time Tracker

ROI Analysis

Thought Leadership

Self-Service

Data Pull

Reporting

Nielsen

Global measurement and data analytics provider

About Nielsen

Nielsen provides measurement and data analytics services to help businesses understand consumers and markets globally. The company operates through two main divisions: Nielsen Global Media, which offers reliable metrics for the media and advertising industries, and Nielsen Global Connect, which supplies consumer packaged goods manufacturers and retailers with actionable insights about the marketplace. Nielsen combines its proprietary data with other sources to give clients a comprehensive view of current trends and future opportunities. With a presence in over 100 countries, Nielsen aims to support companies in making informed decisions to drive innovation and growth.

Town of Clarkstown, New YorkHeadquarters

1963Year Founded

$45.1MTotal Funding

ACQUISITIONCompany Stage

Data & Analytics, ConsultingIndustries

10,001+Employees

Benefits

Health Insurance

401(k) Retirement Plan

401(k) Company Match

Unlimited Paid Time Off

Risks

Competition from digital-native analytics firms threatens Nielsen's market share.

Privacy regulations may impact Nielsen's data collection capabilities.

Private equity acquisition could lead to strategic shifts misaligned with client needs.

Differentiation

Nielsen offers comprehensive cross-platform measurement solutions, including mobile media markets.

The Diverse Media Equity program elevates diverse-owned media companies' visibility.

Nielsen Impact Score evaluates marketing value of university athletic programs.

Upsides

Acquisition of Telephia enhances Nielsen's mobile media measurement capabilities.

Partnerships with P&G and NMSDC support diverse media representation.

Collaboration with TikTok improves digital audience measurement services.

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