Event Support Generalist at Remitly

Iloilo City, Western Visayas, Philippines

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Events, Conferences, ExhibitionsIndustries

Requirements

Ability to handle inbound calls, emails, chats, and social media inquiries for RX events (attendee, exhibitor, and conference queries on registration, show info, pricing, etc.)
Capability to make outbound calls for outreach to attendees/exhibitors to increase attendance, assist with registration, and conduct matchmaking
Proficiency in reading and responding to email inquiries daily for all RX shows
Knowledge of exhibitor portals and visitor registration processes
Ability to respond quickly and efficiently to customer queries via chat, email, telephone, and social media
Proactive ability to seek out and provide accurate show information
Strong active listening skills to identify customer needs and deliver excellent service
Clear, concise, polite, and informative communication skills (written and verbal)
Capacity to take ownership of queries from start to finish and provide ad-hoc support to show teams
Adherence to training, processes, best practices, SLAs, standards, and reporting requirements
Ability to identify process/functional inefficiencies, escalate with suggestions, and collaborate with CRE’s and CRM
Skills in categorizing queries accurately and conducting ad-hoc analysis of email traffic for trends/patterns

Responsibilities

Provide event support assistance to all inbound queries
Handle inbound calls, emails, chats, and social media inquiries for all RX events
Make outbound calls for attendee/exhibitor outreach, registration assistance, and matchmaking
Respond to all email inquiries for RX shows daily
Provide support on exhibitor portals and visitor registration
Respond quickly and efficiently to customer queries via multiple channels
Proactively gather show information to ensure accurate customer responses
Listen actively, identify needs, and deliver excellent service reinforcing RX as supplier of choice
Ensure all communications are clear, concise, polite, and informative
Provide ad-hoc support to show teams and own queries end-to-end
Complete tasks and workload to agreed SLAs
Identify inefficiencies damaging customer experience, escalate suggestions to CRM
Adhere to training, processes, and best practices; collaborate with CRE’s and CRM for improvements
Capture and communicate information per standards and reporting requirements
Categorize all queries accurately for management reporting
Perform ad-hoc analysis of email traffic to identify trends/patterns for change implementation

Skills

Customer Service

Inbound Calls

Outbound Calls

Email Response

Chat Support

Social Media Management

Event Registration

Exhibitor Support

Process Improvement

Data Analysis

Remitly

International money transfer for immigrants

About Remitly

Remitly focuses on international money transfers, helping immigrants send money to their families quickly and securely at lower costs than traditional banks. The company charges transaction fees and earns from the exchange rate margin, offering various transfer options like bank deposits and cash pickups. Remitly enhances user experience through its website and mobile app, allowing real-time tracking of transfers, and engages with immigrant communities by providing helpful resources and educational support. Its goal is to meet the unique needs of immigrants while ensuring fast, affordable, and reliable money transfer services.

Seattle, WashingtonHeadquarters

2011Year Founded

$423.9MTotal Funding

IPOCompany Stage

Fintech, Financial ServicesIndustries

1,001-5,000Employees

Benefits

Continuing Education or Travel Stipend

Office Culture

Flexible PTO, Schedules and Leaves

DEI Learning Opportunities

Community Engagement

Inclusive Benefits

Risks

Swift's integration into banks' channels poses a competitive threat to Remitly.

AI agents' rise may challenge Remitly's operational model in efficiency and cost-effectiveness.

Schall Law Firm's investigation could impact investor confidence and Remitly's reputation.

Differentiation

Remitly focuses on immigrants, offering competitive rates and fast, secure transactions.

The company leverages technology for a seamless user experience via its app and website.

Remitly engages with immigrant communities through content and educational initiatives.

Upsides

Increased digital wallet adoption in key markets expands Remitly's reach to unbanked individuals.

AI agents in operations could reduce costs and improve Remitly's efficiency.

Visa collaboration enhances Remitly's cross-border fund flow services, boosting customer satisfaction.

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