Job Description: Customer Marketing Manager, Advocacy - Europe

Employment Type: Full-time

Position Overview

CrowdStrike, a global leader in cybersecurity, is seeking a Customer Marketing Manager, Advocacy for its European team. This role is crucial in transforming satisfied customers into passionate advocates, driving growth through positive word-of-mouth marketing. Reporting to the European Customer Marketing Director, you will manage the customer advocacy program, ensuring content is compliant and amplified globally. You will work with a range of internal and external stakeholders throughout the content creation process, identifying and nurturing referenceable customers from the European region and tracking regional references and content.

What You'll Do:

• Advocacy Program Development: Implement a comprehensive customer advocacy program to identify, nurture, and leverage satisfied customers.
• Customer Engagement: Build and maintain strong relationships with customers, acting as the primary point of contact for customer advocates.
• Identify Advocates: Proactively identify potential customer advocates within the client base and collaborate with Field Marketing and Sales teams for engagement.
• Advocacy Campaigns: Execute campaigns including case studies, testimonials, and success stories to highlight customer impact.
• Metrics and Reporting: Track and report on the program's impact, focusing on advocate creation across all organizational levels.
• Collaboration: Work with cross-functional teams to align advocacy efforts.
• Events: Integrate the advocacy program into the regional events calendar.

What You'll Need:

• Minimum of 6 years of relevant experience in customer marketing, customer reference management, or customer advocacy.

• Passion for working with customers and customer storytelling.

• Great project management skills.

• Experience working with cross-functional stakeholders.

• Excellent communication, critical thinking, and interpersonal skills.

• Ability to manage multiple projects and collaborate with global and field teams.

• Growth Mindset.

• #LI-BM1

• #LI-Remote

About CrowdStrike:

CrowdStrike protects the people, processes, and technologies that drive modern organizations. Since 2011, our mission has been to stop breaches, redefining modern security with the world's most advanced AI-native platform. Our customers span all industries, relying on CrowdStrike to keep their businesses running, their communities safe, and their lives moving forward. We are a mission-driven company fostering a culture of flexibility and autonomy, empowering every CrowdStriker to own their careers. We seek talented individuals with limitless passion, a relentless focus on innovation, and a fanatical commitment to our customers, community, and each other. The future of cybersecurity starts with you.

Benefits of Working at CrowdStrike:

• Remote-friendly and flexible work culture.
• Market leader in compensation and equity awards.
• Comprehensive physical and mental wellness programs.
• Competitive vacation and holidays for recharge.
• Paid parental and adoption leaves.
• Professional development opportunities for all employees.
• Employee Networks, geographic neighborhood groups, and volunteer opportunities.
• Vibrant office culture with world-class amenities.
• Great Place to Work Certified™ across the globe.

CrowdStrike is proud to be an equal opportunity employer, committed to fostering a culture of belonging where everyone is valued.