European Client Service Manager at IQVIA

London, England, United Kingdom

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Pharmaceuticals, Data AnalyticsIndustries

Requirements

Relevant account management and customer service experience
Healthcare market experience
Bachelor’s degree or equivalent
Outstanding presentation and problem-solving skills
Strong interpersonal skills and relationship management experience
Ability to work under own initiative and as part of a large matrix team
Strong attention to detail
Excellent language skills in English
Strong systems skills (MS Office, SFDC etc.)
Excellent communication, negotiating, and planning skills

Responsibilities

Accountable for end-to-end service relationship for assigned HQ clients, driving a consistent service agenda
Partner with Global or European Key Account Manager (G/EKAM) to identify opportunities and achieve required growth
Build relationships with client stakeholders at a regional level to achieve trusted advisor status
Manage local/regional data subscriptions, growing revenue by leveraging full IQVIA offerings and identifying new business opportunities
Drive strategy and deliver against commercial objectives
Drive IQVIA service excellence agenda across client organisations
Understand client priorities to achieve or exceed revenue, service excellence, and growth goals
Support G/EKAM on regional contract renewals and pursuit of multi-country engagements
Accountable for client service support for subscription services
Ownership of data investigations and questions affecting clients' use and understanding of IQVIA portfolio
Monitor client satisfaction for contracted deliverables, collaborating with IQVIA teams across countries
Ensure proactive role in contract strategy, monitoring, and resolving hygiene questions at regional and local levels
Lead face-to-face quarterly service reviews with clients, focusing on satisfaction improvement and action plans
Manage all service-related activities in the regional Service Level Policy (SLP)
Contribute to regular account planning sessions, highlighting the service agenda
Continuously develop knowledge of IQVIA organisation, services, healthcare industry, and client base
Participate in projects to deliver against IQVIA Bolder, Smarter, Leaner objectives

Skills

Client Relationship Management

Account Management

Revenue Growth

Contract Management

Service Excellence

Stakeholder Management

Data Subscriptions

Business Development

Customer Satisfaction

Commercial Strategy

IQVIA

Advanced analytics and clinical research services

About IQVIA

IQVIA provides advanced analytics, technology solutions, and clinical research services specifically for the life sciences industry. Their services utilize extensive data resources and technology to create connections within healthcare, allowing clients to gain insights that help speed up the development and marketing of new medical treatments. This process is facilitated by their IQVIA Connected Intelligence™ system, which offers quick and flexible insights. IQVIA stands out from competitors by focusing on patient privacy, employing various technologies to protect individual data. The company's goal is to enhance healthcare outcomes by supporting biotech, pharmaceutical, and medical device companies, as well as researchers and government agencies, in understanding diseases and advancing medical science.

Durham, North CarolinaHeadquarters

1998Year Founded

$3,526MTotal Funding

POST_IPO_EQUITYCompany Stage

Cybersecurity, Biotechnology, HealthcareIndustries

10,001+Employees

Risks

Rapid advancement of cancer vaccines may disrupt traditional clinical research models.

Proliferation of disparate technological solutions causes technology overload in clinical trials.

Generative AI technologies face challenges in adoption due to data privacy concerns.

Differentiation

IQVIA leverages advanced analytics and big data for life sciences solutions.

The company offers privacy-enhancing technologies to protect individual patient data.

IQVIA's AI Assistant provides rapid, actionable insights for healthcare and life sciences.

Upsides

Increased adoption of decentralized clinical trials enhances patient-centric study designs.

AI-driven drug discovery accelerates identification of potential drug candidates.

Expansion of telemedicine facilitates remote patient monitoring and data collection.

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