Customer Support Representative
TekmetricSalary not specified
Full Time
Entry Level & New Grad
Not SpecifiedCompensation
InternshipExperience Level
InternshipJob Type
UnknownVisa
Life Sciences, Healthcare, Clinical ResearchIndustries
Requirements
- Cursando graduação em Administração, Marketing, Relações Internacionais, Relações Públicas ou áreas relacionadas
- Formação de graduação prevista para a partir de Junho/2027
- Noções de pacote office (principalmente Excel e PowerPoint)
- Inglês intermediário (leitura/escrita)
- Comunicação assertiva, perfil analítico e proativo
- Disponibilidade para trabalhar no modelo híbrido em São Paulo/Capital (4x presencial)
- Horário de estágio: das 09h00 às 16h00
Responsibilities
- Atendimento de primeiro nível por telefone/e-mail para solucionar dúvidas e dificuldades relacionadas às soluções IQVIA
- Analisar informações de mercado
- Reconciliar o saldo total do Patrocinador com o Saldo do Patrocinador Corporativo
- Em uma base anual, ajudar com relatórios fiscais do país
- Suporte em manutenção do banco de dados do fornecedor, conforme necessário
- Suporte em treinamentos do portfólio IQVIA aos clientes, conforme necessário
Skills
Excel
PowerPoint
Customer Service
Phone Support
Email Support
Market Analysis
Data Reconciliation
Tax Reporting
Database Maintenance
Client Training
Intermediate English
Communication
IQVIA
Advanced analytics and clinical research services
About IQVIA
IQVIA provides advanced analytics, technology solutions, and clinical research services specifically for the life sciences industry. Their services utilize extensive data resources and technology to create connections within healthcare, allowing clients to gain insights that help speed up the development and marketing of new medical treatments. This process is facilitated by their IQVIA Connected Intelligence™ system, which offers quick and flexible insights. IQVIA stands out from competitors by focusing on patient privacy, employing various technologies to protect individual data. The company's goal is to enhance healthcare outcomes by supporting biotech, pharmaceutical, and medical device companies, as well as researchers and government agencies, in understanding diseases and advancing medical science.
Durham, North CarolinaHeadquarters
1998Year Founded
$3,526MTotal Funding
POST_IPO_EQUITYCompany Stage
Cybersecurity, Biotechnology, HealthcareIndustries
10,001+Employees
Risks
Rapid advancement of cancer vaccines may disrupt traditional clinical research models.
Proliferation of disparate technological solutions causes technology overload in clinical trials.
Generative AI technologies face challenges in adoption due to data privacy concerns.
Differentiation
IQVIA leverages advanced analytics and big data for life sciences solutions.
The company offers privacy-enhancing technologies to protect individual patient data.
IQVIA's AI Assistant provides rapid, actionable insights for healthcare and life sciences.
Upsides
Increased adoption of decentralized clinical trials enhances patient-centric study designs.
AI-driven drug discovery accelerates identification of potential drug candidates.
Expansion of telemedicine facilitates remote patient monitoring and data collection.
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