Escrow & Property Tax Specialist at Hartford Financial Services

Chandler, Arizona, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Financial Services, MortgageIndustries

Requirements

Intermediate Microsoft Word & Excel experience
Experience with Loanserv Servicing System preferred
Prior mortgage experience preferred
Prior escrow account handling a plus
Ability to communicate clearly and effectively with clients and employees to create a positive and cooperative work environment
Excellent attention to detail and analytical skills
Ability to adjust easily to work situations based on employee, group, or business needs
Excellent listening, organizational, and time management skills
Ability to work as a team member and follow directions
Actively look for ways to help employees and management
Willingness to work in a high-energy environment and provide an extremely high level of customer service
Desire to learn, work within a team environment, and work effectively with technology

Responsibilities

Perform annual and interim escrow analyses to ensure accurate account balances and payment projections. Review and update escrow accounts based on tax and insurance changes
Monitor insurance and property tax payments, including due dates, penalties, and refunds
Communicate with local tax authorities, vendors, and borrowers to resolve discrepancies or issues
Maintain accurate records of all tax disbursements, escrow adjustments, and account activities
Respond to borrower inquiries related to escrow accounts, tax bills, and analysis results
Ensure compliance with RESPA, CFPB, and investor servicing guidelines
Identify and escalate risk issues or trends affecting escrow and tax servicing
Assist with audits, quality control reviews, and process improvements
Collaborate with other departments such as Customer Service, Collections, and Insurance

Skills

Key technologies and capabilities for this role

Escrow AnalysisProperty Tax ManagementInsurance MonitoringRESPA ComplianceCFPB ComplianceTax DisbursementsRegulatory ComplianceBorrower CommunicationAudit SupportQuality Control

Questions & Answers

Common questions about this position

What benefits does Cascade Financial Services offer?

Benefits include Medical, Dental, Vision, Life, 401K match, PTO, Sick Time, 10 Paid Holidays, and Remote work opportunities.

Is remote work available for this position?

Yes, remote work opportunities are available.

What skills and experience are required for the Escrow & Property Tax Specialist role?

Intermediate Microsoft Word & Excel experience is required, with Loanserv Servicing System and prior mortgage or escrow experience preferred. Key soft skills include excellent attention to detail, analytical skills, communication, organizational and time management skills, and ability to work in a team.

What is the company culture like at Cascade Financial Services?

The culture emphasizes a high-energy environment, high level of customer service, teamwork, desire to learn, and effective use of technology. They value collaboration across departments and helping employees and management.

What makes a strong candidate for this Escrow & Property Tax Specialist position?

Strong candidates have intermediate Excel and Word skills, preferably with Loanserv, mortgage, or escrow experience, and demonstrate attention to detail, analytical abilities, clear communication, adaptability, and a team-oriented proactive attitude.

Hartford Financial Services

Insurance and financial services provider

About Hartford Financial Services

Hartford Financial Services provides insurance and financial products designed to protect individuals and businesses. Their offerings include various types of insurance, such as auto, home, and business insurance, as well as retirement and investment solutions. The company focuses on ensuring that clients are safeguarded against risks while also aiming to create a positive impact in the community. Unlike many competitors, Hartford Financial Services emphasizes a commitment to human achievement, striving to support clients in ways that extend beyond traditional insurance coverage. The goal of the company is to empower individuals and businesses to thrive by providing comprehensive protection and contributing to societal well-being.

Hartford, ConnecticutHeadquarters

1810Year Founded

$77.7MTotal Funding

N/ACompany Stage

Social Impact, Financial ServicesIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Paid Vacation

Paid Holidays

Hybrid Work Options

Remote Work Options

Tuition Reimbursement

Risks

AI-driven solutions like HOMEE increase competition in P&C insurance.

Beam Benefits' growth challenges Hartford's market position in employee benefits.

Superscript's funding may disrupt traditional insurance models Hartford relies on.

Differentiation

Hartford is recognized as one of the World's Most Ethical Companies.

The Hartford's critical illness insurance covers a wide range of health conditions.

Partnership with CAPE Analytics enhances Hartford's risk assessment with geospatial intelligence.

Upsides

AI-driven claims management adoption boosts efficiency in insurance processing.

Digital transformation with Beam Benefits simplifies employee benefits processes.

Geospatial intelligence from CAPE Analytics improves risk assessment and underwriting.

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