ESC Operator at RPS North America

Mountain View, California, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

NoVisa

Security, DefenseIndustries

Requirements

Must be eligible for employment within the United States
On-site duty requirement
Must be willing to work in a Surefox office location, either San Francisco or Sunnyvale
Must be able to work weekends, holidays, and adjust schedule as needed to meet operational demands
Must be willing and able to travel to client/company sites as needed
Due to the nature of the role, flexible time away is not available; coordinated time off with counterparts is essential to ensure continuous coverage
Must have Associates Degree or equivalent
2-5 years of work experience in program/project management or similar role
Must be able to pass an extensive background check and drug screening
Must display a high degree of proficiency with G-Suite & Microsoft Office
Experience interfacing with clients & providing long-term solutions in support of physical security operations
Excellent written & interpersonal communication skills that can be applied across the organization to include the executive team
Ability to effectively communicate with people at all levels and from various backgrounds
Must have good judgment skills with the ability to make timely and sound decisions
Ability to react to last-minute changes and resolve unexpected issues promptly
Ability to remain onsite or respond after-hours to emergencies as needed
Ability to work independently and as a team member
Experienced full-time ESC Operator with leadership experience and strong organizational skills
Strong work ethic demonstrated by setting high standards of performance
Ability to interact in a professional and respectful manner with fellow employees, employees of clients, and members of the public

Responsibilities

Serve as an ESC Operator for designated shifts, providing real-time monitoring and response
Provide administrative and program support to guard forces across accounts
Receive incoming calls to the ESC to assist with all aspects of Hardware staffing needs (RST, EP, ODO)
Collaborate on developing and implementing policies and procedures for the ESC
Design and deliver comprehensive training programs for ESC personnel
Ensure accurate timekeeping records for all Hardware personnel and create audit reports to identify discrepancies
Conduct timecard closeouts, including reviews for early, late, or empty timecards
Utilize timekeeping data to inform recruitment and retention strategies
Analyze attendance data and schedules to ensure optimal coverage across programs
Independently develop and manage complex projects, or take on those assigned by senior management
Exercise judgment and offer insight for operational and strategic decisions
Provide detailed reports and relevant Key Performance Indicator (KPI) metrics to leadership, and assist with the creation and delivery of Quarterly Business Reports (QBRs) for accounts assigned to the GSOC
Perform tasks under the supervision and leadership of the Osprey Hardware Program Manager to successfully manage and support current and future programs in accordance with client and/or Surefox leadership directives
Assist with & compile administrative work for other programs to support accurate record-keeping and timely completion in line with company standards

Skills

ESC Operation

Real-time Monitoring

Administrative Support

Training Design

Timekeeping Management

Data Analysis

Audit Reporting

Policy Development

RPS North America

Global consulting firm for diverse sectors

About RPS North America

RPS North America provides consulting and advisory services across various sectors, including property, energy, transport, defense, government services, and water resources. The company helps clients, which range from large corporations to non-profits, navigate complex challenges and achieve regulatory compliance through a wide array of services. These services include management consulting, environmental consulting, project management, and digital solutions, among others. RPS North America stands out from its competitors by leveraging its deep expertise and global presence to deliver tailored solutions that meet specific client needs. The company's goal is to drive sustainable growth and address critical issues such as infrastructure development and risk management, ensuring a consistent demand for its high-value services.

Delft, NetherlandsHeadquarters

1970Year Founded

$31.5KTotal Funding

ACQUISITIONCompany Stage

Consulting, Energy, Enterprise SoftwareIndustries

5,001-10,000Employees

Risks

Increased competition from AECOM with new regional director.

Acquisition by Tetra Tech may impact client relationships.

Internal competition from NEO Material Development Kit could cause brand confusion.

Differentiation

RPS Group offers a wide range of consulting and advisory services.

The company has a strong focus on sustainability and environmental consulting.

RPS leverages its global presence and multidisciplinary teams for tailored solutions.

Upsides

Increased demand for environmental consulting due to global sustainability focus.

Growing interest in digital transformation aligns with RPS's expertise.

Expansion of green finance offers new project opportunities for RPS.

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