[Remote] ES- Senior Customer Support Specialist- Haz Waste at Republic Services

United States

Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

N/AIndustries

4-7 years of progressively responsible experience in a customer-facing role
Knowledge of Resource Conservation and Recovery Act (RCRA) Laws and Regulations
Knowledge of accounting processes
Proficient with Microsoft Office, DocuSign, and PDF writer
Ability to read, analyze, and interpret complex documentation and governmental regulations
Commitment to customer service and ability to actively listen to customers

Provide exceptional customer service and waste support to clients
Respond to customer inquiries via phone, email, or in person
Process orders and prepare correspondence
Troubleshoot issues and fulfill customer needs
Mentor junior staff and provide escalated support
Establish effective communication pathways to handle customer inquiries
Collaborate with appropriate teams to ensure swift resolution of customer concerns
Coordinate office services, such as data entry, clerical work, records control, creating forms, and preparing reports
Assess new waste profiles, input data into the company system, and manage supporting documentation
Prepare shipping documents, including manifests, using correct DOT hazardous material descriptions
Serve as the point of contact for Sales, Operations, and Customer Support Management
Investigate billing discrepancies, process adjustments, and manage invoicing and collections
Provide quotes, schedule, and organize trucking for efficient waste transportation logistics
Evaluate groups assigned to approved profiles and select pricing sheets based on location, customer type, and regional market