ERP Technical Support Engineer at Re:Build Manufacturing

Merrimack, New Hampshire, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Manufacturing, Aerospace, Defense, Industrial EquipmentIndustries

Requirements

Support all technical aspects of Infor CloudSuite Industrial (CSI) ERP System, including implemented sites and new implementations
Develop, test, and support technical solutions to meet business goals
Interact and collaborate with power users, functional leads, project managers, technical and support teams using voice of customer

Responsibilities

Deliver ERP system solutions including system & security configurations, reporting, DataViews, DO, Data Lake, Forms, document & label printing/scanning, integrations, data loads, data synchronization, disaster recovery & business continuity
Understand and analyze business requirements (functional, performance, availability, security, etc.)
Design ERP system solutions to meet requirements and participate in design reviews
Configure and develop system solutions per design specifications and participate in code/configuration reviews
Perform and assist in all required testing and remediation (unit, integration, system, user acceptance, etc.)
Develop proper deployment packages for target systems within segregation of duties guidelines
Provide ERP-related support (mainly Tier 3, but Tier 1 & 2 as necessary), including troubleshooting complex issues with regular status updates
Ensure proper monitoring and alerting for ERP solutions
Create and maintain system documentation/user guides and deliver training as needed
Perform regular system updates & patching
Ensure data quality and integrity
Identify, contribute, and implement continuous improvement opportunities (system optimization, processes, self-performance)
Collaborate, mentor, and work with other teams with a systems approach and one team mentality
Complete proper documentation (design, configurations, ticketing, work updates)
Provide timely and accurate responses (inferred from truncated description)

Skills

Key technologies and capabilities for this role

Infor CloudSuite IndustrialERPTechnical SupportSystem ImplementationDevelopmentTesting

Questions & Answers

Common questions about this position

What is the salary for the ERP Technical Support Engineer position?

This information is not specified in the job description.

Is this ERP Technical Support Engineer role remote or office-based?

This information is not specified in the job description.

What skills are required for the ERP Technical Support Engineer role?

The role requires expertise in supporting Infor CloudSuite Industrial (CSI) ERP System, including technical aspects like system & security configurations, reporting, DataViews, DO, Data Lake, Forms, document & label printing/scanning, integrations, data loads, data synchronization, disaster recovery & business continuity. Candidates need to analyze business requirements, design and configure ERP solutions, perform testing, and develop deployment packages.

What is the company culture like at Re:Build Manufacturing?

Re:Build Manufacturing has a fast-paced environment where individuals can stretch and be challenged to pursue their fullest potential, with a candid, principled operating culture that drives differentiated outcomes.

What makes a strong candidate for the ERP Technical Support Engineer position?

Strong candidates will have experience supporting Infor CSI ERP systems across multiple sites, the ability to analyze business requirements, design and develop technical solutions, collaborate with power users, functional leads, project managers, and teams, and ensure solutions meet functional, performance, availability, and security needs.

Re:Build Manufacturing

Revitalizes American manufacturing with technology

About Re:Build Manufacturing

Rebuild Manufacturing focuses on revitalizing the American manufacturing industry by integrating advanced technologies into traditional manufacturing processes. Their approach enhances production efficiency and quality, allowing them to meet the demands for rapid fulfillment and customization while maintaining mass production efficiency. Unlike many competitors, Rebuild Manufacturing emphasizes creating sustainable jobs in areas affected by deindustrialization, aiming to support local communities and provide meaningful employment opportunities. The company's goal is to rebuild America's manufacturing base, ensuring long-term employment and profits while also prioritizing environmental preservation.

Waltham, MassachusettsHeadquarters

2020Year Founded

$226.5MTotal Funding

LATE_VCCompany Stage

Industrial & Manufacturing, Social ImpactIndustries

1,001-5,000Employees

Benefits

Company Equity

Professional Development Budget

Risks

Competition in thermoplastic composites market could impact Re:Build's product line.

$81 million Pennsylvania investment may face delays due to regulatory challenges.

Skilled labor shortage could hinder Re:Build's American manufacturing revitalization efforts.

Differentiation

Re:Build integrates advanced technologies with traditional manufacturing for high-value production.

Focus on revitalizing American manufacturing aligns with reshoring trends and local job creation.

Strong emphasis on environmental preservation and community support differentiates Re:Build.

Upsides

Increased demand for thermoplastic composites benefits Re:Build's new equipment line.

U.S. government funding for clean energy offers expansion opportunities in cleantech.

Adoption of Industry 4.0 technologies enhances Re:Build's production efficiency and customization.

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