EOI: L1 Service Desk Analyst (no exp required) at DXC Technology

Adelaide, South Australia, Australia

DXC Technology Logo
Not SpecifiedCompensation
Entry Level & New GradExperience Level
Full TimeJob Type
NoVisa
Information Technology, IT ServicesIndustries

Requirements

  • Enjoy helping others and having a chat
  • Learn fast and are open to new challenges
  • Organised and reliable
  • Strong communication skills (verbal and written)
  • Keen to grow your career (and your tech skills)
  • Australian Citizen
  • Self-starter with a strong customer focus and a results oriented approach

Responsibilities

  • Act as the first point of contact for customers needing help
  • Listen to customer issues
  • Problem-solve customer issues
  • Provide great service with team support

Skills

Customer Service
Communication Skills
Problem Solving
Troubleshooting
IT Support
Service Desk
Help Desk

DXC Technology

IT services for enterprise modernization and management

About DXC Technology

DXC Technology provides IT services to large enterprises, focusing on modernizing their critical systems and operations. The company uses the Enterprise Technology Stack to enhance IT infrastructure, optimize data architectures, and ensure security across various cloud environments, including public, private, and hybrid. DXC operates on a contractual basis, offering consulting, system integration, and managed services to help clients improve their IT operations. What sets DXC apart from competitors is its strong commitment to innovation, sustainability, and corporate responsibility, which has earned it recognition as one of the Most Responsible Companies. The goal of DXC Technology is to be a trusted partner for enterprises, helping them achieve scalable and secure IT solutions while promoting inclusion and diversity within its workforce.

McLean, VirginiaHeadquarters
2017Year Founded
$14.6MTotal Funding
IPOCompany Stage
Consulting, Enterprise SoftwareIndustries
10,001+Employees

Risks

Emerging IT service providers offer cost-effective solutions, threatening DXC's market share.
Rapid technological changes may outpace DXC's innovation, risking service obsolescence.
Economic downturns could reduce IT spending, impacting DXC's long-term contract revenue.

Differentiation

DXC Technology is a Fortune 500 global IT services leader.
The company specializes in modernizing mission-critical systems for large enterprises.
DXC's Enterprise Technology Stack ensures security and scalability across cloud environments.

Upsides

DXC is recognized as a leader in the 2024 Magic Quadrant for Outsourced Digital Workplace Services.
The Quercus AI platform collaboration with Ferrovial and Microsoft enhances DXC's innovation capabilities.
DXC's role in transforming Italy's healthcare sector showcases its expertise in digital transformation.

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