EOI: L1 Network Operations Analyst at DXC Technology

Adelaide, South Australia, Australia

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

IT Services, TechnologyIndustries

Requirements

Industry certifications including but not limited to: CCNA (Cisco Certified Networking Associate), ACSA (Aruba Certified Switching Associate), TAFE Cert IV in Networking, TAFE Diploma in Networking, or completion of Cisco Networking Academy / CCNA stream of courses (university degree not required but nice to have)
Technical proficiency in Cisco networking devices
Technical proficiency in HPN devices (H3C, ProCurve, 3Com, Aruba) – optional
Technical proficiency in F5 technologies
Technical proficiency in Riverbed SteelHead appliances
Python, scripting, or programming knowledge (bonus)
Strong verbal and written communication skills
Self-starter with strong customer focus and results-oriented approach

Responsibilities

Perform initial triage and verification of network events and alerts
Log and manage incident records in alignment with ITIL standards
Respond to inbound support calls and create incident tickets
Troubleshoot and resolve incidents or escalate to appropriate teams
Coordinate with vendors and field services to ensure timely resolution
Document root cause analyses (RCAs) and support RMA processes
Investigate, diagnose, and validate incidents upon contact

Skills

CCNA

ACSA

ITIL

Network Troubleshooting

Incident Management

Cisco Networking

Aruba Switching

DXC Technology

IT services for enterprise modernization and management

About DXC Technology

DXC Technology provides IT services to large enterprises, focusing on modernizing their critical systems and operations. The company uses the Enterprise Technology Stack to enhance IT infrastructure, optimize data architectures, and ensure security across various cloud environments, including public, private, and hybrid. DXC operates on a contractual basis, offering consulting, system integration, and managed services to help clients improve their IT operations. What sets DXC apart from competitors is its strong commitment to innovation, sustainability, and corporate responsibility, which has earned it recognition as one of the Most Responsible Companies. The goal of DXC Technology is to be a trusted partner for enterprises, helping them achieve scalable and secure IT solutions while promoting inclusion and diversity within its workforce.

McLean, VirginiaHeadquarters

2017Year Founded

$14.6MTotal Funding

IPOCompany Stage

Consulting, Enterprise SoftwareIndustries

10,001+Employees

Risks

Emerging IT service providers offer cost-effective solutions, threatening DXC's market share.

Rapid technological changes may outpace DXC's innovation, risking service obsolescence.

Economic downturns could reduce IT spending, impacting DXC's long-term contract revenue.

Differentiation

DXC Technology is a Fortune 500 global IT services leader.

The company specializes in modernizing mission-critical systems for large enterprises.

DXC's Enterprise Technology Stack ensures security and scalability across cloud environments.

Upsides

DXC is recognized as a leader in the 2024 Magic Quadrant for Outsourced Digital Workplace Services.

The Quercus AI platform collaboration with Ferrovial and Microsoft enhances DXC's innovation capabilities.

DXC's role in transforming Italy's healthcare sector showcases its expertise in digital transformation.

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