Enterprise Premium Support Agent, Japan at Notion

Tokyo, Japan

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, SaaSIndustries

Requirements

(None specified)

Responsibilities

Provide white-glove, dedicated account support to enterprise customers, acting as a technical advisor and point of escalation for complex support issues
Partner with Sales, Customer Success, and Professional Services teams to ensure seamless onboarding, product adoption, and expansion for key enterprise accounts
Lead the troubleshooting and resolution of advanced technical issues across Notion’s platform and embedded partner applications
Act as a bridge between customers and Notion’s engineering team by reproducing issues and driving resolution through detailed bug reports
Collaborate cross-functionally with Customer Success, Sales, Professional Services, Product, and Engineering to develop proactive solutions that enhance the customer experience and resolve technical challenges
Create, refine, and scale support processes, working to improve overall support efficiency and effectiveness in handling complex, high-priority cases
Collaborate on the creation and maintenance of both internal knowledge libraries and customer-facing documentation, enhancing self-service support options for customers
Engage in regular check-ins with enterprise customers to review support trends, technical roadmaps, and ensure overall satisfaction

Skills

Notion

Technical Support

Troubleshooting

Customer Success

Account Management

Onboarding

Product Adoption

Enterprise Support

Sales Collaboration

Technical Advisory

Notion

Versatile productivity and collaboration platform

About Notion

Notion is a workspace platform designed to enhance productivity and collaboration for a wide range of users, from startups to large enterprises. It combines various tools into a single platform, allowing teams to write, plan, and share their work efficiently. Users can start with a free version and upgrade to paid plans as their needs grow. Key features include customizable notes and documents, project management tools, and a drag-and-drop interface for easy page creation. Notion also includes an AI-powered Q&A feature that provides instant answers to user queries, helping to centralize knowledge. The platform supports multiple languages and has a strong global community that contributes content and organizes events.

San Francisco, CaliforniaHeadquarters

2016Year Founded

$325.9MTotal Funding

LATE_VCCompany Stage

Enterprise Software, AI & Machine LearningIndustries

5,001-10,000Employees

Benefits

Medical, dental & vision insurance

PTO

Mental health & wellbeing package

Parental leave

Fertility coverage

Retirement matching

Commuter benefits

Monthly stipend

Risks

Increased competition from AI-enhanced tools like Evernote.

Potential trust issues with AI features due to factual inaccuracies.

User resistance to adopting new productivity tools.

Differentiation

Notion combines note-taking, task management, and databases into a single platform.

The platform offers customizable workspaces for personal and collaborative use.

Notion AI assists with tasks like text generation and predictive analytics.

Upsides

Integration with Slack and Google Drive enhances workflow automation.

Acquisition of Skiff strengthens Notion's privacy offerings.

Standalone apps like Notion Calendar expand Notion's modular productivity solutions.

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