Enterprise Premium Support Agent, Japan at Notion

Tokyo, Japan

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, SaaSIndustries

Requirements

(None specified)

Responsibilities

Provide white-glove, dedicated account support to enterprise customers, acting as a technical advisor and point of escalation for complex support issues
Partner with Sales, Customer Success, and Professional Services teams to ensure seamless onboarding, product adoption, and expansion for key enterprise accounts
Lead the troubleshooting and resolution of advanced technical issues across Notion’s platform and embedded partner applications
Act as a bridge between customers and Notion’s engineering team by reproducing issues and driving resolution through detailed bug reports
Collaborate cross-functionally with Customer Success, Sales, Professional Services, Product, and Engineering to develop proactive solutions that enhance the customer experience and resolve technical challenges
Create, refine, and scale support processes, working to improve overall support efficiency and effectiveness in handling complex, high-priority cases
Collaborate on the creation and maintenance of both internal knowledge libraries and customer-facing documentation, enhancing self-service support options for customers
Engage in regular check-ins with enterprise customers to review support trends, technical roadmaps, and ensure overall satisfaction

Skills

Key technologies and capabilities for this role

NotionTechnical SupportTroubleshootingCustomer SuccessAccount ManagementOnboardingProduct AdoptionEnterprise SupportSales CollaborationTechnical Advisory

Questions & Answers

Common questions about this position

What is the work location and office policy for this role?

This is an in-person role requiring employees to come to the office for two Anchor Days (Mondays & Thursdays) and requests that employees spend the majority of their week in the office, including a third day.

What is the salary for this position?

This information is not specified in the job description.

What skills are required for the Premium Support Agent role?

This information is not specified in the job description.

What is the company culture like at Notion?

Notion is passionate about building a diverse and creative company, is an in-person company with Anchor Days, and is growing fast while serving millions worldwide with customers like Pixar and Figma.

What makes a strong candidate for this Enterprise Premium Support Agent position?

Strong candidates will have experience providing high-touch technical support to enterprise customers, partnering cross-functionally with teams like Sales, Customer Success, and Engineering, and leading troubleshooting of complex technical issues.

Notion

Versatile productivity and collaboration platform

About Notion

Notion is a workspace platform designed to enhance productivity and collaboration for a wide range of users, from startups to large enterprises. It combines various tools into a single platform, allowing teams to write, plan, and share their work efficiently. Users can start with a free version and upgrade to paid plans as their needs grow. Key features include customizable notes and documents, project management tools, and a drag-and-drop interface for easy page creation. Notion also includes an AI-powered Q&A feature that provides instant answers to user queries, helping to centralize knowledge. The platform supports multiple languages and has a strong global community that contributes content and organizes events.

San Francisco, CaliforniaHeadquarters

2016Year Founded

$325.9MTotal Funding

LATE_VCCompany Stage

Enterprise Software, AI & Machine LearningIndustries

5,001-10,000Employees

Benefits

Medical, dental & vision insurance

PTO

Mental health & wellbeing package

Parental leave

Fertility coverage

Retirement matching

Commuter benefits

Monthly stipend

Risks

Increased competition from AI-enhanced tools like Evernote.

Potential trust issues with AI features due to factual inaccuracies.

User resistance to adopting new productivity tools.

Differentiation

Notion combines note-taking, task management, and databases into a single platform.

The platform offers customizable workspaces for personal and collaborative use.

Notion AI assists with tasks like text generation and predictive analytics.

Upsides

Integration with Slack and Google Drive enhances workflow automation.

Acquisition of Skiff strengthens Notion's privacy offerings.

Standalone apps like Notion Calendar expand Notion's modular productivity solutions.

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