Enterprise Customer Success Manager
Sigma Computing- Full Time
- Expert & Leadership (9+ years)
Candidates should have a strong background in logistics and technical expertise, along with experience in customer relationship management. Proven ability to understand customer needs and translate technical features into business benefits is essential. Excellent communication skills and a proactive approach to managing customer accounts are required.
The Enterprise Implementation & Success Manager will build and maintain strong relationships with enterprise customers, serving as the primary point of contact to ensure their satisfaction and success. They will conduct regular business reviews, develop tailored success plans, lead the scoping process, oversee platform implementation, coordinate with stakeholders, and provide hands-on support during the implementation phase.
Delivery management platform for businesses
Nash provides a platform for businesses to manage their delivery operations efficiently. It serves various sectors, including retail, e-commerce, and food and beverage, focusing on last-mile delivery services. The platform allows businesses to monitor deliveries in real-time, control delivery times, and create multi-dropoff routes. It supports on-demand delivery, including same-hour options, and enables businesses to share tracking information and manage operations from anywhere. Nash operates on a subscription model, offering a cost-effective solution for businesses while ensuring a steady revenue stream. Key features include workflow automation, route visualization, and seamless communication with external partners, all aimed at helping businesses enhance their delivery services without the need for demand forecasting.