Enterprise Implementation & Success Manager

Position Overview

• Location Type: Remote
• Employment Type: Full-Time
• Salary: Not provided

Nash is building the logistics infrastructure for the internet. Last mile is a $500B industry powering digital commerce but managed largely with self managed API integrations. Nash approaches last mile orchestration with information completeness solutions from checkout, courier management, customer engagement, and post-purchase experience. Doing this enables merchants and customers to capture immense efficiencies, drive better customer experience, reliability and business outcomes. We are working towards a mission of processing a double digit percentage of every physical last-mile transaction. We achieve this by providing top of the market modules for each step of the customer journey and leveraging the network effects from having more information that allows traditional competitors to collaborate. It’s a big mission, but we are already seeing strong market pull as we are already serving some of the largest retailers in the world like Walmart, 7-Eleven and Woolworths. Nash was founded in 2021 by Mahmoud Ghulman (2x Founder, MIT) and Aziz Alghunaim (2x Founder, 2x YC, Ex-Palantir, MIT) and has raised funding from top investors, including Y-Combinator and a16z, to build the world’s best logistics infrastructure platform. We are based in SF.

As an Enterprise Implementation & Success Manager, you will drive the success of our largest and most strategic customers. You’ll build strong relationships, ensure customer satisfaction, and drive the adoption and growth of our platform. Your logistical and technical expertise will be key in understanding customer needs, addressing challenges, and delivering value. This role requires a proactive approach to managing customer accounts, a deep understanding of their logistics operations, and the ability to translate technical features into business benefits. We expect the scope of this role to grow as Nash grows, with opportunities to take on additional customers, regions, and responsibilities over time depending on your interests and capabilities.

Key Responsibilities

• Build and maintain strong, long-lasting relationships with enterprise customers.
• Serve as the primary point of contact for assigned accounts, ensuring their satisfaction and success.
• Conduct regular business reviews to assess customer needs, objectives, and challenges.
• Develop and implement tailored success plans to drive adoption and utilization of our platform.
• Lead the scoping process to understand customer requirements and tailor solutions accordingly.
• Oversee the implementation of our platform, ensuring seamless integration with customer systems and processes.
• Coordinate with internal and external stakeholders to ensure timely and successful deployment.
• Provide hands-on support during the implementation phase to address any technical or logistical challenges.

Requirements

• Requirements not provided.

Application Instructions

• Application instructions not provided.

Company Information

• Founded: 2021
• Founders: Mahmoud Ghulman (2x Founder, MIT) and Aziz Alghunaim (2x Founder, 2x YC, Ex-Palantir, MIT)
• Funding: Y-Combinator and a16z
• Based in: SF