Enterprise Feed Manager

Employment Type: Full time Location Type:

Position Overview

BigCommerce is seeking an Enterprise Feed Manager to oversee the technical and strategic management of 15-20 enterprise clients. This role is crucial for ensuring seamless onboarding, providing ongoing technical account support, and driving continuous growth for our clients. The Enterprise Feed Manager will manage end-to-end onboarding implementations, provide ongoing data feed management support, and offer strategic channel recommendations to maximize eCommerce success.

About Feedonomics (A BigCommerce Brand)

Feedonomics is a leading product feed management platform that empowers brands, retailers, and agencies to list and optimize products across top eCommerce channels globally. Since 2014, Feedonomics has built a strong reputation for its full-service model, people-first culture, and powerful technology. We manage everything from onboarding to ongoing feed optimization, enabling clients to scale faster with less effort.

BigCommerce Mission

BigCommerce's mission is to help merchants sell more at every stage of growth. We are dedicated to being the best ecommerce platform so our customers can focus on growing their businesses. We are equally passionate about growing our employees' careers and providing them with an incredible experience as we expand globally.

Responsibilities

• Serve as the primary point of contact for clients, ensuring accurate and timely responses.
• Facilitate monthly virtual client meetings.
• Cross-collaborate with Sales on strategic business reviews.
• Set and manage client expectations while proactively addressing potential issues.
• Maintain strong client relationships to foster long-term partnerships.
• Oversee multi-client communications and delegate tasks to appropriate support teams.
• Track and document client technical data feed requirements and account details.
• Provide regular reports on account status, special projects, and key deliverables.
• Keep leadership informed of client escalations and major account developments.
• Configure and map attributes from delimited files, XML files, custom scripts, and API integrations.
• Assess data quality, resolve discrepancies, and optimize product feeds for various eCommerce channels.
• Install, troubleshoot, and maintain Feedonomics platform integrations to ensure seamless data imports.
• Work with Product and Development teams to report platform enhancements and address technical challenges.
• Follow and enforce best practices for product feed optimization, filtering, and export setup.
• Ensure accuracy in feeds by conducting quality reviews before submission.
• Manage and prioritize tasks, including support queues, emails, and client requests.
• Maintain and document account processes, best practices, and platform-specific requirements.
• Collaborate with eCommerce partners and affiliate networks to clarify feed requirements.

Requirements

• 3+ years of experience with feed account management.
• 3+ years of digital marketing/e-commerce performance experience.
• 3+ years of project management experience.
• Strong technical background in data feed management, digital marketing, and eCommerce platforms.
• Client relationship management expertise.
• Ability to collaborate cross-functionally with internal teams.

Application Instructions

Please refer to the original job posting for specific application instructions.

Company Information

BigCommerce is disrupting the e-commerce industry as the SaaS leader for fast-growing, mid-market businesses. We enable our customers to build intuitive and engaging stores to support every stage of their growth. We are proud to have been recognized numerous times for our product and workplace culture. We empower our people and customers to build, innovate and grow, so together we can redefine the ecommerce industry.