Customer Success Manager
PanoptoSalary not specified
- Full Time
- Junior (1 to 2 years)
$53,000 – $73,000Compensation
Senior (5 to 8 years)Experience Level
InternshipJob Type
UnknownVisa
Consumer Software, Education, EntertainmentIndustries
Requirements
Candidates should possess 5-6 years of prior account Customer Success/Account Management experience, a Bachelor's degree is preferred, and L&D or Learning Technologies experience is a plus. They should be self-motivated, proactive, and possess innovative ideas to inspire customer loyalty and adoption, along with a strong understanding of learning within a business environment and technical aptitude.
Responsibilities
The Enterprise Customer Success Manager will increase customer retention through regular check-in calls and strategic business reviews, maintain a deep understanding of the product and customer needs, manage post-sales activity for top customers, ensure deployment and engagement plans are in place, track accounts for churn risk, collaborate with Product and Engineering on product improvements, and function as the customer advocate providing internal feedback to enhance customer service.
Skills
Account Management
Customer Success
Relationship Building
Communication Skills
Technical Aptitude
Churn Mitigation
User Adoption
MasterClass
Subscription-based platform for expert-led classes
About MasterClass
MasterClass offers a subscription-based streaming platform that allows users to access a variety of classes taught by experts in different fields, including Arts & Entertainment, Business, Design & Style, Sports & Gaming, and Writing. Each class consists of around 20 video lessons, each lasting about 10 minutes, enabling users to learn at their own pace. The platform enhances the learning experience with high-quality visuals and practical demonstrations, along with downloadable workbooks to support the lessons. Unlike many other educational platforms, MasterClass focuses on providing insights from renowned professionals, making it appealing to those who want to learn from the best. The goal of MasterClass is to cater to lifelong learners and enthusiasts around the world, offering them the opportunity to gain knowledge and skills from top experts.
Key Metrics
San Francisco, CaliforniaHeadquarters
2015Year Founded
$448.8MTotal Funding
SERIES_FCompany Stage
Education, Consumer GoodsIndustries
501-1,000Employees