[Remote] Enterprise AI & Automation Architect (Sales Focus) at Natera

United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, HealthcareIndustries

Requirements

10+ years in enterprise architecture, AI/automation, or CRM solution leadership roles
Hands-on expertise with Salesforce Agentforce AI, Copilot, and Einstein
Experience with GPT/LLM solutions (OpenAI GPT, Anthropic Claude, or Azure OpenAI)
Strong knowledge of vector databases including AWS Bedrock Knowledge Bases, Amazon Aurora pgvector, Pinecone, Weaviate, or MongoDB Atlas Vector Search
Proven ability to integrate Salesforce with AI pipelines and enterprise automation tools
Strong executive communication and stakeholder management skills
Preferred Qualifications
Salesforce certifications (AI Specialist, Data Cloud Consultant, CTA)
AWS certifications (Solutions Architect, Machine Learning Specialty)
Experience with AWS SageMaker, Step Functions, and Lambda for orchestration
Familiarity with call center solutions (Twilio, Calabrio, Five9)
Industry experience in Life Sciences, Healthcare, or SaaS

Responsibilities

Define and drive the enterprise AI strategy for Sales and Service with Agentforce AI as a core enabler
Identify and prioritize use cases such as AI-powered account summaries, case deflection, pipeline forecasting, and knowledge mining
Build ROI models and present AI adoption strategies to leadership
Architect solutions that combine Salesforce (Agentforce AI, Copilot, Einstein) with GPT-based LLMs (OpenAI, Anthropic, or Azure OpenAI)
Design and deploy RAG (Retrieval-Augmented Generation) pipelines using AWS vector database services (Amazon Bedrock Knowledge Bases, Amazon Aurora pgvector, OpenSearch vector search)
Integrate Salesforce with ERP, CTMS, HRIS, and call center platforms for end-to-end automation
Develop multi-agent automation workflows that log activities, generate account insights, and orchestrate Sales & Service operations
Leverage MuleSoft, UiPath, or AWS Step Functions for cross-platform orchestration
Establish standards for prompt libraries, embeddings, and reusable automation components
Ensure all AI workflows (Salesforce + GPT + AWS) meet RBAC, ITGC, HIPAA/GDPR requirements
Define guardrails, observability, and fallback strategies for AI agents
Partner with InfoSec, Legal, and Compliance teams to enforce responsible AI
Act as a trusted advisor to Sales Ops, Service Ops, and IT executives
Mentor teams of Salesforce admins, AI engineers, and data architects
Manage vendor partnerships with Salesforce, AWS, and AI/automation providers

Skills

Key technologies and capabilities for this role

SalesforceAgentforce AIGenerative AIGPT modelsVector DatabaseAWS BedrockAmazon AurorapgvectorRAGMuleSoftUiPathAWS Step FunctionsEinsteinCopilot

Questions & Answers

Common questions about this position

What experience level is required for this role?

The position requires 10+ years in enterprise architecture, AI/automation, or CRM solution leadership roles.

What are the key technical skills needed for this position?

Hands-on expertise with Salesforce Agentforce AI, Copilot, and Einstein; experience with GPT/LLM solutions like OpenAI GPT, Anthropic Claude, or Azure OpenAI; and strong knowledge of vector databases including AWS Bedrock Knowledge Bases, Amazon Aurora pgvector, Pinecone, Weaviate, or MongoDB Atlas Vector Search are required.

Is remote work an option for this role?

This information is not specified in the job description.

What is the salary or compensation for this position?

This information is not specified in the job description.

What makes a strong candidate for this Architect role?

Candidates with proven ability to integrate Salesforce with AI pipelines and enterprise automation tools, plus strong executive communication and stakeholder management skills, will stand out. Preferred qualifications include Salesforce certifications such as AI Specialist.

Natera

Genetic testing and diagnostics solutions provider

About Natera

Natera focuses on genetic testing and diagnostics, providing advanced solutions for cancer patients, transplant patients, and individuals assessing hereditary health risks. Their main technology is cell-free DNA (cfDNA) testing, which analyzes DNA fragments in the blood to detect minimal traces of cancer and assess organ health. Natera stands out by offering specialized tests like the Signatera ctDNA test and Panorama NIPT, along with genetic counseling services. The company's goal is to improve patient care and health outcomes through accurate genetic testing.

Austin, TexasHeadquarters

2004Year Founded

$149.9MTotal Funding

IPOCompany Stage

Biotechnology, HealthcareIndustries

1,001-5,000Employees

Benefits

Flexible medical plans

Investment options

Time off

Workplace perks

Risks

Hindenburg report accuses Natera of deceptive sales practices, risking legal challenges.

New Prospera Heart features may face slow adoption by healthcare providers.

Fetal RhD NIPT demand may drop post-RhIg shortage, affecting future sales.

Differentiation

Natera's Signatera test offers personalized ctDNA analysis for cancer patients.

Prospera Heart test uses unique Donor Quantity Score for transplant rejection detection.

Panorama NIPT test is a leader in non-invasive prenatal testing with 2 million tests.

Upsides

Increased adoption of liquid biopsy techniques boosts demand for Natera's cfDNA tests.

AI integration enhances accuracy and speed of Natera's cfDNA analysis.

Growing personalized medicine trend aligns with Natera's customized genetic tests.

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