Engineering Manager, Customer Studio

Position Overview

• Location Type: Remote-Friendly (Based in San Francisco)
• Employment Type: Full-Time
• Salary: Not specified

Hightouch's mission is to empower everyone to take action on their data. We’ve pioneered the Composable Customer Data Platform (CDP), which helps companies use their own data warehouse to collect, prepare, and activate customer data for marketing personalization and business operations. Traditionally, acting on data has required engineering time and bandwidth, and left most business users stuck with charts and reports that are unable to take automated action on their data. With Hightouch, every business user, without writing any code, can activate data to streamline critical processes, improve marketing performance, and scale operations.

Our team operates with a focus on making a meaningful impact for our customers. We believe in approaching challenges with a first-principles thinking mindset, moving quickly and embracing our value of efficient execution, and treating each other with compassion and kindness. We look for team members who are strong communicators, have a growth mindset, and are motivated and persistent in achieving our goals.

Hundreds of companies use Hightouch, including PetSmart, Warner Music Group, Spotify, Ramp, Retool, Plaid, and L’Oreal. We’re backed by leading investors such as Amplify Partners, ICONIQ Growth, Bain Capital Ventures, Y-Combinator, and Afore Capital.

About the Role

We are looking for an engineering leader to work on Customer Studio, Hightouch’s second major product that provides a purpose-built no-code suite of features that enables anyone, regardless of their SQL experience, to activate data directly from their warehouse. The product has grown extremely quickly, now accounting for half of our revenue, and we’re continuing to invest aggressively in this area. There are still a ton of exciting projects and challenges ahead, which also gives this role the potential to have significant impact.

Requirements

• Not specified

Responsibilities

• Product Development: Lead the team in roadmapping and executing successful development of significant features and products as required to drive the business forward. Uphold a high technical bar, while making pragmatic tradeoffs.
• Pace: Through a combination of leadership and technical expertise, improve the pace of execution of the team.
• Recruiting: Be responsible for growing the team, including identifying needs, deciding how to evaluate candidates, and ensuring we hire high impact team members.
• Reliability: Against the uphill battle of high growth/scale, up-level the team on reliability, resulting in fewer incidents, catching our own issues before our customers do, and a strong incident management hygiene.
• People: Foster growth of team members and ensure strong engagement and motivation.

Company Information

• Mission: To empower everyone to take action on their data.
• Product: Composable Customer Data Platform (CDP) - Hightouch and Customer Studio.
• Customers: PetSmart, Warner Music Group, Spotify, Ramp, Retool, Plaid, L’Oreal, and hundreds more.
• Location: San Francisco (Remote-Friendly)
• Investors: Amplify Partners, ICONIQ Growth, Bain Capital Ventures, Y-Combinator, Afore Capital.