Engineering Manager, CPX

Santiago, Santiago Metropolitan Region, Chile

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Customer Service, AI, SaaSIndustries

Requirements

Candidates must possess a customer- and product-driven mindset, with the ability to make complex applications simple and intuitive for end-users. Proven engineering management experience is required, including effective recruiting, mentoring, and retention of talent. A strong track record of leading teams to deliver complex projects with high ambiguity is essential. The ability to thrive in a dynamic, fast-paced, collaborative, low-ego, and high-growth environment is necessary, along with clear, structured thinking and excellent communication skills. Understanding engineering trade-offs and valuing pragmatism over idealism are also key requirements.

Responsibilities

The Engineering Manager, CPX will drive and deliver on the product roadmap by working with their team to transform 1-pager specifications into features. They will be responsible for growing their teams through coaching, developing engineers, and attracting top talent. A key responsibility is obsessing over the architectural design, implementation, and quality of the team's work. The manager will partner cross-functionally with Product and Design to innovate and execute product initiatives across the company and contribute to engineering-wide initiatives as part of the engineering management team.

Skills

Customer Service

Collaboration

Automation

Workflow Management

Customer Intelligence

Leadership

Front

Communication hub for customer relationship management

About Front

Front is a communication hub that helps businesses improve their customer relationships by providing tools for quick and personal responses to inquiries. It organizes messages from various channels, enhances team collaboration, and improves response times, making it especially useful for industries like professional services and B2B technology. The company operates on a subscription-based model, allowing it to offer scalable solutions for both small and large businesses. Front's goal is to empower companies to enhance their customer interactions through efficient communication.

San Francisco, CaliforniaHeadquarters

2014Year Founded

$197.8MTotal Funding

SERIES_DCompany Stage

Consulting, Enterprise SoftwareIndustries

201-500Employees

Benefits

Competitive compensation - We offer compensation that matches the top talent we hire

Healthcare - We take care of your premiums for medical, dental, and vision

Flexible PTO - Take time to recharge so you can bring your best self to work

401(K) - Invest in your future by saving for retirement

Parental leave - Paid time off for birthing and non-birthing parents alike

Volunteer time off - Take time to give back to our communities

Commuter benefits - Flexible options to make getting to work a little easier

Wellness benefits - We help you prioritize your physical and mental wellness

Risks

Integration with Tai Software may face operational inefficiencies if not managed well.

Cultural clashes from Idiomatic acquisition could affect employee morale and productivity.

Public bug bounty program might expose vulnerabilities if not properly managed.

Differentiation

Front integrates AI to enhance customer insights and personalize communications.

The platform supports diverse industries, from financial services to travel.

Front's subscription model offers scalable solutions for businesses of all sizes.

Upsides

Acquisition of Idiomatic enhances AI capabilities for customer conversation insights.

Partnership with Tai Software boosts operations in the freight broker industry.

Series D funding at $1.7B valuation strengthens financial position and growth potential.

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