Engineer M365 at AHEAD

Gurugram, Haryana, India

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

TechnologyIndustries

Requirements

Bachelor's degree in computer science
6+ years of work experience in the related field
Excellent communication skills
Knowledge of permissions and licenses in M365
Knowledge of tools such as PowerShell, O365 Portal, and more

Responsibilities

Administer and support M365 services, including Exchange Online, SharePoint Online, Teams, OneDrive for Business, AAD connect, and other M365 applications
Implement and manage M365 security and compliance features, including Multi-Factor Authentication (MFA), Conditional Access, data loss prevention (DLP) policies, and other security measures
Develop and maintain documentation for M365 configurations, policies, and best practices
Monitor system performance and ensure optimal operation of Office 365 environment
Coordinate with Microsoft support to resolve issues and service requests
Oversee the administration and support of messaging platforms like Microsoft Exchange and other email systems
Troubleshoot and resolve email delivery issues, performance problems, and configuration errors
Implement and manage email security features, including spam filtering and encryption
Take ownership of issues/escalations from the point of contact while collaborating with various other technology teams to assist in discovering solutions
Investigate, identify, analyze, troubleshoot, track, and resolve issues/problems and document all work
Handle a multitude of issues such as DL creation, whitelisting in Proofpoint, adding IPs to the approved/blocked senders list in Proofpoint, releasing bulk-mail caught in quarantine, recovering mailboxes in a soft-deleted state for a rehire, exporting PSTs using eDiscovery, setting an OoO reply for a termed user, and many more
Assist with all Outlook-related issues, such as connectivity issues, OoO replies, adding a mailbox, calendar sharing, permissions, delegate access, custom DLs, etc

Skills

Key technologies and capabilities for this role

Microsoft 365Exchange OnlineSharePoint OnlineMicrosoft TeamsOneDrive for BusinessAzure AD ConnectMFAConditional AccessDLPOffice 365

Questions & Answers

Common questions about this position

What is the work location and arrangement for this role?

The primary location is Hyderabad with Gurugram as secondary, and the work mode is remote.

What are the key skills and experience required for this position?

Candidates need a Bachelor's degree in computer science with 6+ years of experience, excellent communication skills, and expertise in Microsoft 365 administration including Exchange Online, SharePoint, Teams, security features like MFA and DLP, messaging systems, and troubleshooting Outlook issues.

What is the company culture like at AHEAD?

AHEAD prioritizes a culture of belonging where all perspectives and voices are represented, valued, respected, and heard, empowering everyone to speak up and drive change. They are an equal opportunity employer that embraces diverse candidates to enrich ideas and perspectives.

What is the salary or compensation for this role?

This information is not specified in the job description.

What makes a strong candidate for this Engineer M365 position?

A strong candidate will have a Bachelor's in computer science, 6+ years of relevant experience, excellent communication skills, hands-on expertise in M365 administration, security, messaging systems, and proven ability to take ownership of escalations and troubleshoot complex issues.

AHEAD

Digital transformation and cloud consulting services

About AHEAD

AHEAD specializes in digital transformation services, focusing on helping medium to large enterprises modernize their IT infrastructure. The company offers a range of services including cloud migration, automation, and infrastructure optimization, primarily using Microsoft Azure. AHEAD's products work by providing tailored consulting and managed services that guide clients through the complexities of digital transformation. What sets AHEAD apart from its competitors is its deep expertise in cloud solutions and a strong client-centric approach, which has been validated by achieving Gold Cloud Platform Competency with Azure. The company's goal is to empower organizations to take control of their digital transformation journeys and achieve sustainable success.

Chicago, IllinoisHeadquarters

2007Year Founded

BUYOUTCompany Stage

Consulting, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

Health Insurance

401(k) Retirement Plan

Paid Vacation

Paid Sick Leave

Risks

Emerging cloud service providers offer similar services at lower costs.

Rapid technological advancements may outpace AHEAD's solution updates.

Economic downturns could reduce spending on digital transformation projects.

Differentiation

AHEAD specializes in digital transformation with a focus on cloud solutions.

The company achieved Gold Cloud Platform Competency with Microsoft Azure.

AHEAD offers tailored solutions for cloud migration and infrastructure optimization.

Upsides

Increased demand for hybrid cloud solutions aligns with AHEAD's expertise.

Growing interest in AI-driven IT operations presents new opportunities for AHEAD.

The rise of edge computing offers AHEAD opportunities in edge-to-cloud solutions.

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