Site Reliability Engineer
Stitch FixSalary not specified
Full Time
Mid-level (3 to 4 years)
Not SpecifiedCompensation
Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
Telecommunications, Media, TechnologyIndustries
Requirements
- 5-7 yrs of hands on experience working as Incident & Problem Management
- Exposure to Python, Application Log analysis
- Hands on Experience in configuring alerts using platforms like Grafana, Prometheus, Kibana
- Familiarity in Technologies like IP Networking, Databases, Application architectures, Loadbalancers, API, Microservices, Web Services (SOAP XML)
- Experience working in Public cloud environment (AWS, Azure) will be helpful
- Exceptional written and oral communication skills, with ability to articulate complex emergent situations clearly to all levels of the organization
- Embraces challenges, displays strong creative flexibility
- Certified or Trained in ITIL and/or eTOM frameworks
- Bachelor's degree (inferred from "Bach")
- Compulsory adherence to Return to Office Policy
- Must be able to work variable schedule(s) & days as necessary
Responsibilities
- Effective Incident Manager during outages who has the respect of management and Engineer fix agents
- Effective Bridge Management, Incident Communications and driving the incident towards Mitigation
- Identify opportunities for improving the Observability Gaps and work with Devops in Alert Configuration & Fine tuning, Alert Onboarding and suppress Alert noises
- Act as a thought-leader, technical expert and first point of reference for leading practices in reliability engineering
- Develops strong technical knowledge of the applications and services
- Partners with Engineering and Deployment peers to drive rigorous root cause investigations and action items which improve system availability and resiliency
- Collaborates with development teams to understand application changes and identify potential issues that may arise, create implementation and back-out plans, and oversee the implementation during the scheduled maintenance window
- Analyzes data and metrics, identifies problem areas and provides actionable insight to management
- Provides input to engineering and vendors on defects and required enhancements
- Attains all relevant industry standard technical certifications
- Performs complex and routine maintenance tests for designated areas of engineering
- Identifies and isolate issues
- Ensures that all maintenance is properly validated to minimize subscriber impact to (ideally) zero
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
What is the employment type for this position?
This is a full-time position.
Is this role remote or does it require office presence?
This information is not specified in the job description.
What key skills are required for the Incident Manager role?
The role requires effective incident and bridge management, problem-solving, technical leadership, creative thinking, mentoring, continuous learning, and expertise in reliability engineering practices.
What is the company culture like at Comcast?
Comcast emphasizes passion for teamwork, innovation to revolutionize industries, leadership in media and technology, and a fast-paced environment driven by remarkable people.
What makes a strong candidate for this Incident Manager position?
A strong candidate has a proven track record of technical leadership, creative thinking, problem-solving, mentoring, continuous learning, and serves as a subject matter expert with the respect of management and engineers.
Comcast
Comcast Corporation is a global media and technology company.
About Comcast
Philadelphia, PennsylvaniaHeadquarters
1963Year Founded
$42.3MTotal Funding
IPOCompany Stage
10,001+Employees
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k) Company Match
Paid Vacation
Paid Parental Leave
Tuition Reimbursement
Unlimited Paid Time Off
Risks
Competition from streaming services impacts Comcast's traditional cable TV business.
5G technology enables new competitors in the broadband market, threatening Comcast's market share.
Consumer scrutiny of data caps and pricing could lead to reputational damage.
Differentiation
Comcast's acquisition of Nitel enhances its managed services offerings in the enterprise sector.
Comcast's digital equity grants highlight its commitment to corporate social responsibility.
Comcast's involvement in rural broadband initiatives opens new markets and customer bases.
Upsides
Comcast's $150M investment in Rio Rancho boosts internet speed and connectivity.
Transform Wealth LLC's investment indicates confidence in Comcast's financial health.
Comcast's expansion efforts could lead to increased customer satisfaction and retention.
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