Engineer 2 - Engineering Operations at Comcast

Chennai, Tamil Nadu, India

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Telecommunications, Media, TechnologyIndustries

Requirements

Working knowledge of the following protocols/technologies: BGP, DOCSIS standards, MEF standards
Scripting experience (Python)
Working knowledge of 3 or more of the following protocols/technologies: MPLS, BGP, L2VPN, optical transport, CMTS & vCMTS, Carrier Ethernet, Ethernet over HFC
General understanding of Enterprise Network Services (ENS/VLPLS), Enterprise Virtual Private Line (EVPL), Ethernet Dedicated Internet (EDI), Ethernet Private Line (EPL), Ethernet over Hybrid Fiber Coax (EoHFC), Enterprise Network Services (ENS) & Wide Area Ethernet (WAE)
Ability to troubleshoot customer, network, and system issues
Strong organization and prioritization skills
Large Service Provider experience preferred
Directs third party agencies (i.e., AT&T, Verizon), internal resources, and external resources while troubleshooting and resolving complex peer-to-peer or vendor/supplier troubles focusing on rapid restoration
Consistent exercise of independent judgment and discretion in matters of significance
Understand our Operating Principles; make them the guidelines for how you do your job
Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services
Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences
Win as a team - make big things happen by working together and being open to new ideas
Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers
Drive results and growth
Respect and promote inclusion & diversity
Do what's right for each other, our customers, investors and our communities

Responsibilities

Proactive/reactive troubleshooting of customer, network, and system issues, with guidance from senior technical personnel
Perform network configuration audit and maintenance on per-customer service & devices
Participate in software and firmware upgrades on customer premise devices
Work with cross-functional partners in Test and Turn Up, Deployment, Design & Provisioning Teams, Capacity, Product Engineering, Network Engineering, and all other teams to coordinate activities related to Commercial Enterprise services

Skills

Key technologies and capabilities for this role

PythonBGPDOCSISMEFMPLSL2VPN

Questions & Answers

Common questions about this position

What technical skills and protocols are required for this role?

Required skills include working knowledge of BGP, DOCSIS standards, MEF standards, scripting experience with Python, and knowledge of 3 or more from MPLS, BGP, L2VPN, optical transport, CMTS & vCMTS, Carrier Ethernet, Ethernet over HFC. A general understanding of Enterprise Network Services like ENS/VLPLS, EVPL, EDI, EPL, EoHFC, ENS, and WAE is also needed, along with troubleshooting abilities.

What is the salary or compensation for this Engineer 2 position?

This information is not specified in the job description.

Is this a remote position, or what is the location policy?

This information is not specified in the job description.

What does the company culture emphasize at Comcast?

Comcast emphasizes passion for teamwork, vision to revolutionize industries, leading the future in media and technology, and understanding Operating Principles to own the customer experience.

What makes a strong candidate for this engineering operations role?

Strong candidates have large service provider experience, strong organization and prioritization skills, ability to direct third-party agencies and resources for troubleshooting, and consistent exercise of independent judgment.

Comcast

Comcast Corporation is a global media and technology company.

About Comcast

Philadelphia, PennsylvaniaHeadquarters

1963Year Founded

$42.3MTotal Funding

IPOCompany Stage

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Company Match

Paid Vacation

Paid Parental Leave

Tuition Reimbursement

Unlimited Paid Time Off

Risks

Competition from streaming services impacts Comcast's traditional cable TV business.

5G technology enables new competitors in the broadband market, threatening Comcast's market share.

Consumer scrutiny of data caps and pricing could lead to reputational damage.

Differentiation

Comcast's acquisition of Nitel enhances its managed services offerings in the enterprise sector.

Comcast's digital equity grants highlight its commitment to corporate social responsibility.

Comcast's involvement in rural broadband initiatives opens new markets and customer bases.

Upsides

Comcast's $150M investment in Rio Rancho boosts internet speed and connectivity.

Transform Wealth LLC's investment indicates confidence in Comcast's financial health.

Comcast's expansion efforts could lead to increased customer satisfaction and retention.

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